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American Express South Africa Internet Privacy Statement

Online Privacy Statement

Updated: August 22, 2011

At American Express, protecting your privacy is important to us. This Internet Privacy Statement applies to visitors of this website. We hope that it helps you understand how American Express collects, uses and safeguards the personal information you provide to us on this website.

THE FOLLOWING ARE ALL PARTS OF THE INTERNET PRIVACY STATEMENT:

Security

When you provide or access confidential personal information and account data on our website, we require that a ‘secure session’ first be established using Secure Socket Layer (SSL). For further information about SSL and the safety and confidentiality of personal data transmissions over the Internet, please read our Security Q&A

Information collection

When you browse americanexpress.co.za/globaltravel and have not registered for any online service from American Express or accessed the website from a personalised communication, you browse anonymously. Personal information -- such as your name, address, phone number or E-mail address -- is not collected as you browse. If you register for an online service, access our website from an e-mail or other personalised communication sent to you or provide us with personal information, you will allow us to identify you.

For both anonymous visitors and known visitors to our web site, we collect information such as the server your computer is logged on to, your browser type (for example, Netscape or Internet Explorer), and your IP address. An IP address is a number that is assigned to your computer automatically and required for using the Internet. We may also derive the general geographic area associated with an IP address. We use “cookies”, sometimes in combination with “web beacons” or similar technology to collect information about how this website is used such as average time spent on this website, pages viewed, information searched for, access times, response rates to online or e-mail advertising and other relevant information about your online experience.

If you are an anonymous visitor, the information described in this paragraph is not capable of personally identifying you. If you would like to learn more about cookies, web beacons and similar technology including your option to turn off or refuse to accept a request to place a cookie, please read About Cookies for more information.

Information we Collect When You Register, Apply or Otherwise Identify Yourself

In order to provide you with a particular product or service online, we may request that you supply us voluntarily with personal information, including your E-mail address and account number(s) , for purposes such as site registration, correspondence, checking your statement online, conducting a transaction, participating in online surveys and otherwise enabling us to provide an online product or service to you in an efficient manner. As noted above, if you register for an online service or access our website from an e-mail or other personalized communication sent to you or provide us with personal information, you will allow us to identify you. For example, when you enroll for Online Services or submit an application online for one of our products or services, you provide us with personal information.

When you register, apply or otherwise identify yourself, we may combine information about your use of americanexpress.co.za/globaltravel and the online product or service you use  with certain other online and offline information we have about you in order to customize your online experience and present you with relevant online and offline offers and updates.

For more information about how we use your personal information generally, please read the Amex Privacy Code and the Privacy Notice for your Amex product or service, if applicable. If you are known to us as a registered user of an American Express online service, we, that is, the American Express group of companies worldwide, including other organisations which offer American Express products and services, may combine information about your use of americanexpress.co.za/globaltravel and the online product or service you utilise with certain other online and offline information we have about you as an American Express customer, including details of where and how you use our products and services and charges for such products and services, as well as information you have provided to us and information available from external sources, such as merchants and marketing organisations, in order to customize your online experience and present you with relevant online and offline offers and updates. We also use a cookie to enable our server to recognize you as a registered American Express online service user when you re-enter our site. If you would like to learn more about cookies, please read About Cookies for more information.

Information use

We use information collected through your use of our website and by using cookies, web beacons and similar technologies in order to track the use of and enhance the development of our website, to tailor offers on this and other websites on which we advertise, to analyze the effectiveness of such offers and to customise our website. When you register, apply or otherwise identify yourself online, this also allows us to personalize our communications and offers to you and allows us to provide you with a more effective user experience by recognizing when you are on this website. It also assists us in processing applications, completing your transactions, responding to your requests, providing products and services that you have requested and notifying you of account, product or service updates. For more information about cookies and similar technology, please read About Cookies.

Transfers of Information to Other Countries

As a worldwide company, some of the uses and disclosures mentioned in this Internet Privacy Statement may involve the transfer of your personal information to various countries around the world. For example, information about you may be processed in the U.S. on our proprietary mainframe systems for contractual purposes, disclosed to or accessed in other countries outside South Africa when you travel or make foreign purchases (by mail, email, telephone, or via the internet), and for the purposes of administering your account. By providing us with your personal information via this Website or in response to our e-mails, you also specifically consent to such transfers and to the processing of this information in countries outside South Africa. American Express will take appropriate steps to ensure the same level of protection as there is in South Africa for your information in the U.S. and other countries outside of South Africa, where data protection laws may not be as comprehensive.

Use of Email Address

If you provide us with your E-mail address or have done so in the past, or if we obtain your E-mail address from another source with your consent, we may send you E-mails so that we can make marketing offers or provide services to you if you are a customer. Examples of e-mail servicing include notifications that your online statement is ready for viewing or various e-mail alerts about your account which we may provide.

When we send E-mails to you, we may be able to identify information about your E-mail address, such as whether you can read graphic-rich html E-mails. If your E-mail address is html-enabled, we may choose to send you graphic-rich html E-mails.

Please note that we do not provide your E-mail address to third party business partners without your consent. However, we may send you offers on behalf of these business partners. Keep in mind that if you take advantage of an offer from an American Express business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you wish to decline receiving future offers from them. For more information about our use of personal information generally, please read the Amex Privacy Code and the Privacy Notice for your Amex product or service, if applicable.

Declining e-mail offers

American Express provides customers with an easy means of decline receiving E-mail offers. Although some customers tell us they appreciate receiving Email offers, we recognise the importance of providing you with a choice. At any time, you may request to discontinue receiving these offers from us by clicking on the opt-out link usually located in the footer of the email. All E-mail offers that you receive from American Express will inform you of how to stop receiving further E-mail offers.

Ads On This and Other Websites

If you have arrived at this website by clicking on an ad for one of our products or services or our ad has appeared on another website that you have visited, a cookie may be used in combination with web beacons or similar technology to help manage our online advertising.  This session cookie helps us determine which of our ads and which external websites attract the most visitors to our website. 

In addition, we may display ads on this and other websites and we or an advertising service provider such as Doubleclick will place or read a cookie on your computer and will use non-personal information about your browser and your online activity to display ads or content on this and other websites. This cookie is a persistent cookie.  Our use of cookies for these purposes is anonymous and does not personally identify you. Please click here (http://www.doubleclick.com/privacy/dart_adserving.aspx) for more information about or to opt-out of the DoubleClick ad-serving cookie.

Linked internet sites

You should be aware that other Internet sites to which you link from americanexpress.co.za/globaltravel may contain privacy provisions that differ from the provisions provided herein. We encourage you to read the rules and policies of these sites prior to providing your personal information to these third parties to further understand their procedures for collecting, using and disclosing personal information.

Children

We do not use americanexpress.co.za/globaltravel to knowingly solicit data from or market to children under the age of 18.

Company commitment to privacy

In keeping with our long-standing leadership in consumer privacy protection, American Express is actively involved with current industry initiatives to preserve individual privacy rights on the Internet and in all aspects of electronic commerce. For additional information about our commitment to protecting the privacy of our customers both online and offline, the Amex Privacy Code The American Express South Africa Internet Privacy Statement applies these Principles to our online customers and defines our commitment to protecting their privacy.

If you have questions about this Privacy Statement, please call 0800 160 992. You may also write to us at American Express Internationals, 1st Floor Grosvenor Corner, 195 Jan Smuts Ave, Rosebank. You may also request a copy of the Privacy Statement we posted prior to the web updates made to this document. Please note that American Express Web sites in other markets have Privacy Statements that are fully consistent with the Customer Privacy Principles. These may be modified as needed for particular products and services, or to conform to local laws or customs around the world.

Customer choice. Direct mail and telemarketing

If you would like to decline receiving American Express mail or telemarketing offers in South Africa, if you would like information about your account or if you have a question or concern, please call the customer service telephone number listed on the back of your card.

Your Right of Access and Correction

If you ask us, we will tell you what information we hold about you and provide it to you in accordance with applicable law. There may be a charge for this as permitted by law.

If you believe that any information we hold about you is incorrect or incomplete, you should write without delay to American Express Internationals, 1st Floor Grosvenor Corner, 195 Jan Smuts Ave, Rosebank. Any information which is found to be incorrect or incomplete will be corrected promptly.

Changes to the South Africa Internet Privacy Statement

Changes to our Internet Privacy Statement will be noted here so that you can be fully informed about the privacy protection we provide and your choices with regard to our use of personal information for marketing purposes.