|When Cardmembers question items billed to their
accounts, American Express is required by law to respond within
strict time limits. When additional information is required from
you to resolve the issue, we will send you an enquiry letter.*
You will receive an enquiry only when we do not have sufficient
information in-house to resolve the Cardmember's enquiry. If you do
not agree the Credit is due, you must support your position.
To avoid a Chargeback, you must respond by the reply-by date
specified in the enquiry letter to establish your position in the
*In certain circumstances, American Express debits disputed
Charges without sending an enquiry letter. Please check your
Agreement with American Express.