Online Fraud Protection Guarantee

Shop online with confidence when you pay with the American Express® Card*. We'll stand behind your online purchases just as we do when you purchase items over the phone or in person. So you can make purchases with confidence anywhere on the internet.

Furthermore, American Express® provided you the extra safe online shopping with American Express SafeKey®, an additional layer of fraud protection at participating merchants as part of our continuous efforts to provide a safer and more secure online shopping environment. Learn more for American Express SafeKey®.

You can still feel confident using your American Express Card* online.

Our Guarantee

When you use the American Express Card* you will not be held responsible for unauthorised charges online**.

In fact, American Express takes specific measures to protect your safety and privacy online:

We use the latest technology to keep your account number secure. We have a clearly stated online privacy protection policy and we stand by it.

* Offered in select countries at issuer discretion. Please contact the issuers of your American Express Card for details.
** Provided you notify us immediately upon discovery of any fraudulent transactions and you have complied with the Card Conditions, you will not be held liable for any charges. Immediately means as soon as you are aware but no later than on or before the due date of the statement in which the fraudulent transaction appears.