Your new Costco TrueEarnings® American Express® Credit Card combines the fantastic value of Costco membership with all the great benefits you get as an American Express® Cardmember. The result is a Credit Card that helps boost your earning power with generous cashback rewards on your purchases inside and outside of Costco.
If you haven’t already done so, you can activate your Credit Card and register for Online Services at the same time. Follow just a few steps to activate your Credit Card.
Registering your Online Services will enable you to manage your Account online. It’s easy, quick and secure. You will be able to:
You can also activate your Credit Card and manage your Account from anywhere at any time by downloading the Amex App.
When you Activate your Credit Card, you will be asked you create a customer password, which you may need to quote when calling us to discuss sensitive Account information.
Your photo is an essential part of the TrueEarnings® Credit Card and cannot be issued without it. If Costco has your photo on file, you will automatically receive your Credit Card and PIN ten working days after you’re approved. If you're unsure whether Costco has an available photo, contact Costco on 01923 830699. If no photo is received within sixty days from your date of approval, American Express will cancel your TrueEarnings Credit Card and terminate your Account. This is in accordance with the 'Ending your Agreement' section of the credit agreement.
If you have applied for any Supplementary Cards, you'll receive these, once approved, within the next ten working days provided they have a photo on file. If no photo is received within sixty days, from the date of approval, American Express will cancel the Supplementary Card(s).
If you didn’t select your own PIN during the application process, you’ll receive a letter by post enclosing an auto generated PIN. For security reasons, this will be sent separately from your Costco TrueEarnings American Express Credit Card and should arrive within 10 business days from approval. Please remember the following information:
View your PIN online
Forgotten your PIN? You can remind yourself of the PIN you selected during the application process or view your autogenerated PIN by logging in to your Online Services Account, clicking ‘Account Management’, ‘Card management’ and ‘View PIN’ or by visiting americanexpress.co.uk/PIN
Changing your PIN
You can also change your PIN to something more memorable or unlock it should you need to via your Online Services Account. Alternatively, you can do so at any of the UK LINK cash machines.
Managing your PIN online
When managing your PIN online you will be required to enter both the 4-digit Card Identification number (CID) located just above the Account number on the front of your Credit Card and your Customer Password, which is the 4-digit password used when calling
Customer Services. You have the opportunity to set up your Customer Password when activating your Card online. If you haven’t already registered for Online Services, you can do so here.
Download the Amex App to activate your Credit Card and register for Online Services. You can then manage your Account 24/7 from wherever you are. You will be able to:
Using your Credit Card
Your Costco TrueEarnings® American Express Credit Card is accepted at millions of places worldwide and the number keeps growing. We added 150,000 new locations welcoming
American Express Cards within the UK alone in 2018. Locations include:
• Online and in store retailers, including high street brands and local shops
• Major supermarkets and petrol stations
• Entertainment venues and restaurants, from 5-star dining to a quick coffee on the go
• Weekend getaways or family holidays.
You can find out more about all the places you can use your Credit Card here, and don’t forget to look out for the American Express logo when shopping.
Saving your new American Express Credit Card details at your favourite online retailers is the most convenient and secure way to quickly make purchases online. Don’t miss out on being rewarded for virtually every £1 that you spend, and check out faster whenever you shop online at places like these:
American Express contactless is the safe and secure way to make everyday purchases up to the value of £303. It’s easy to use, convenient, and is welcomed at thousands of locations across the UK and abroad. Look out for the American Express contactless symbol and pay by tapping your Credit Card on the reader.
Discover the security, ease and convenience of mobile payments and keep earning rewards on those everyday purchases. View the options below on how to load your Card to your mobile device and once you’re all setup, simply look for the American Express contactless symbol and pay by tapping your mobile device on the reader.
Apple Pay lets you make everyday purchases using your iPhone or Apple Watch either in-store or in-app. Just visit the ‘Wallet’ app on your iPhone to get started.4
Amex Pay is the simple way to make mobile payments in-store using an Android device. Simply add your Card to Amex Pay through the Amex App to get started.5
Google Pay allows you to pay on the go in-store or in-app using your Android device. Simply add your Card through the Google Pay app to get started
Samsung Pay allows you to make everyday purchases in-store or in-app using your Samsung device. Simply add your Card through the Samsung Pay app to get started.
Your security when shopping is our top priority. From built-in Card safety features, to fraud protection and 3D® Secure payment technology, we’ve ensured that everything is in place to keep you protected when you use your Credit Card at home and abroad.
So no matter where you are in the world, whether you’re buying online or hitting the high street, you can shop quickly, easily and with total confidence.
Card Identification number (CID)
Your Card Identification number (CID) is an added security feature to help protect you against fraud. Your Card Identification number (CID) can be found on the front of your Credit Card, towards the right, and printed flat (unlike the Credit Card number). You may be asked for this number during phone and online transactions.
As a new Cardmember, we want you to feel confident shopping online with your Credit Card. SafeKey uses the latest 3D® Secure technology to help protect you against fraud when you’re online6.
During the checkout process when you’re shopping online with participating retailers, the SafeKey box will appear to remind you that we’re checking your spending patterns, to make sure you’re the person making the purchase on your Credit Card. Sometimes if you’re shopping on a particular website, we might want additional verification that it’s you. If that’s the case, we will send you a six-digit code instantly by text and/or email. Simply enter this code to complete your transaction.
Register for fraud alerts and should we spot something unusual in your spending patterns, we’ll send you an alert by SMS and/or email instantly. Simply reply with a ‘yes’ or ‘no’ to verify if it was a purchase you authorised.
Your Costco TrueEarnings® American Express Credit Card gives you the freedom to pay off your balance over several months or all at once. So you have the flexibility you need while continuing to earn cashback on your purchases.
How does a Credit Card work?
A key benefit of a Credit Card is its flexibility, you can purchase things now and pay for them in the future either in one go or in monthly installments. When you opened your Credit Card Account, you were given a credit limit which is the maximum amount you can spend. You can find out what your credit limit is, by checking the letter we sent you with your new Credit Card attached to it or by checking your balance online at americanexpress.co.uk. It’s important to remember that if you don’t pay off your balance in full every month then you will be charged interest until full repayment has been received. You can see your interest rate in your Terms and Conditions.
You can decide how much of your balance to pay off but we would recommend you pay off as much of your balance as possible.
We will require you to make a minimum payment each month. You can see how your minimum due is calculated in the Summary Box, which is in your statement.
For more information on Credit Card fees and charges please click here
Managing your Account
You can view your latest statement and payment due date online by registering for Online Services. To ensure your payment due date is set to one convenient for you, please contact Customer Services to discuss changing the date your statement is sent each month. If your Account is currently overdue for payment it will need to be up to date before requesting any change.
With your Costco TrueEarnings® American Express Credit Card, you have the flexibility to pay for your purchases over several months, or all at once. For further information, click here
Your payment due date
Your payment due date will be 25 days after your first statement is produced. You won’t see a payment due date on your online Account until this happens, we will notify you through your chosen communication method when your statement is available.
There are many ways to pay your bill in an efficient, secure way. Take your pick from the options below.
It's fast and simple to pay your bill online using a debit card. Log in to your Online Services Account to make a payment.
A Direct Debit automatically makes your payments each month, so you don't have to keep remembering to do it. Set it up online once you’ve registered for Online Services, by going to ‘Payments’ in the navigation bar, selecting ‘Direct Debit’ and following the instructions. If your current statement has already been produced, you will need to make a manual payment of this as your Direct Debit will only be effective from your next statement date.
You can pay your bill in person at a bank either by bank giro, using the payment slip provided on your statement or by cheque. Please write your Account number on the back of your cheque.
From balance updates to payment reminders, our wide range of alerts can help you keep on top of your Account. You can manage the alerts yourself online, or you can let us know when you register for Online Services if you want to receive alerts on your mobile or by email. You can even place your Account alerts on hold when travelling, or change the time zone in which they arrive.
You could earn cashback rewards even faster by applying for Supplementary Cards for family and friends at no additional cost7, as long as they are Costco members themselves and are UK residents aged 18 or over. You can complete a Supplementary Card application online here or at a Costco warehouse today.
Remember, the Supplementary Cardmember’s photo is an essential part of their new Credit Card. Their Credit Card cannot be issued without it. Please speak with a Costco employee to ensure there is a photo on file if you are unsure.
If your Credit Card is lost, stolen, damaged or not received you can order a replacement Credit Card for yourself or your additional Cardmembers on your Account quickly and securely using your Online Services Account. If your Credit Card is lost, stolen or not received we will cancel your Credit Card immediately and send a replacement Credit Card to you. If your Credit Card is in your possession and is damaged you can continue using your Credit Card until your replacement arrives. If you have your Credit Card with you but, do not have an Account, you can set up an Online Account in just a few steps. If you do not have an Online Account to report and replace your Credit Card, please contact us immediately.