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Welcome to a rewarding world 

Your new American Express® Platinum Cashback Credit Card rewards you with unlimited cashback on all your purchasesand gives you the freedom to pay off your balance all at once, or over several months. Below you can learn how to make the most of your Cardmembership.


Image of The Platinum Card®

Your Credit Card

Here is all you need to know about getting started with your Platinum Cashback Credit Card. You’ll find helpful advice about online Credit Card activation, managing your Account online and shopping confidently with your Credit Card.  

Getting started




Using your Credit Card




Managing your Account




Rewards and Offers

As a Platinum Cashback Credit Cardmember, you will earn cashback on all purchases made on your Credit Card1, allowing you the flexibility to reward yourself in any way you choose. Plus, with Amex Offers you have access to shopping, dining, travel discounts and much more2.


Earning Cashback

Use your Credit Card for your purchases and you will be rewarded with cashback1, with no limit to the amount of cashback you can earn. You can also boost your cashback by adding Supplementary Cards7 or referring your friends8.

Amex Offers

With Amex Offers, you can enjoy a delightful range of offers across dining, retail, travel, and more2


Step 1


Explore all your delightful offers. Log in to your Account online or via the Amex App and select ‘Offers’


Step 2


Select the offers you like and save them to your Credit Card


Step 3


Spend on your saved Credit Card in-store or online to get your offer.


Your Platinum Cashback Credit Card opens the door to many benefits which you can start to enjoy straight away, from flexible borrowing, to Purchase and Refund Protection9 and much more. You can find a summary of your key Cardmember benefits below.

Travel Accident Protection
Travel Accident Protection
You could receive up to £150,000 for loss of life, limb, sight, speech or hearing, while travelling on a public vehicle where the ticket was purchased on your Credit Card. Subject to enrolment, exclusions and limitations apply.
American Express Invites®
Make more of the moments you love with American Express Invites. Enjoy exclusive presales, reserved tickets for otherwise sold out shows, unique experiences and events from the world of music, film, theatre and fashion. Taste from American Express Invites serves up over 600 specially selected restaurants where Cardmembers can enjoy guaranteed offers, such as 20% off their food bill, or a complimentary bottle of wine or appetiser from the à la carte menu. Use the link below to find out more and subscribe to the e-newsletter to be amongst the first to hear about what Invites can give you access to next.
American Express Travel
American Express Travel is your Cardmember exclusive online travel agency. You can book your flights, with all major airline providers such as British Airways, your hotel with a choice of over 77,000 hotels world-wide, car hire with the likes of Avis and Hertz, cruises and experiences. So from last-minute mini breaks to exciting adventures, discover a world of travel experiences at prices you'll love.

24-7 Support

Whether you're at home or on the go, you can service your Credit Card Account at your convenience. 

Online Services
From paying your bill to viewing your PIN, Online Services lets you manage your Account easily and at your convenience 24-7.
Amex App
Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.
Visit our FAQs for quick access to the most commonly asked questions about American Express.

Contact us


If you have any questions, American Express Customer Service is ready to assist you.


Customer Service


UK: 0800 917 8047
International: +44 (0) 1273 696 933

24/7 Global Assist® 


+44 (0) 20 3126 4113

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Credit Card, we’re just a phone call away ready to help, wherever you are.

Travel Accident Protection


+44 (0) 870 600 0342

Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm.

Purchase and Refund Protection 


+44 (0) 345 841 0059

Monday-Friday 8.30am – 5.30pm.