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Welcome to a rewarding world 

Your new American Express® Platinum Cashback Credit Card rewards you with unlimited cashback on all your purchasesand gives you the freedom to pay off your balance all at once, or over several months. Below you can learn how to make the most of your Cardmembership.


Image of The Platinum Card®

Your Credit Card

Here is all you need to know about getting started with your Platinum Cashback Credit Card. You’ll find helpful advice about online Credit Card activation, managing your Account online and shopping confidently with your Credit Card.  

Getting started

Getting started




Using your Credit Card




Managing your Account

Managing your Account




Rewards and Offers

As a Platinum Cashback Credit Cardmember, you will earn cashback on all purchases made on your Credit Card1, allowing you the flexibility to reward yourself in any way you choose. Plus, with Amex Offers you have access to shopping, dining, travel discounts and much more2.


Earning cashback

Use your Credit Card for your purchases and you will be rewarded with cashback1, with no limit to the amount of cashback you can earn. You can also boost your cashback by adding Supplementary Cards7 or referring your friends8.

Earning cashback

Amex Offers

With Amex Offers, you can enjoy a delightful range of offers across dining, retail, travel, and more2

Amex Offers


Step 1


Explore your personalised Amex Offers. Log in to your Account online or via the Amex App and select ‘Offers’


Step 2


Select the offers you like and save them to your Credit Card


Step 3


Spend on your saved Credit Card in-store or online to get your offer.


Your Platinum Cashback Credit Card opens the door to many benefits which you can start to enjoy straight away, from flexible borrowing, to Purchase and Refund Protection9 and much more. You can find a summary of your key Cardmember benefits below.

Travel Accident Protection
Travel Accident Protection
You could receive up to £150,000 for loss of life, limb, sight, speech or hearing, while travelling on a public vehicle where the ticket was purchased on your Credit Card. Subject to enrolment, exclusions and limitations apply.
Get up close with American Express Experiences
Get up close with American Express Experiences

We know our Cardmembers love to go to different events, which is why we are pleased to be able to offer access to presale tickets to some of the hottest acts in town before they go on sale to the public. We're also able to secure some of the best seats in the house for movies, theatre shows and concerts and have a special Cardmember allocation of tickets for events at the National Theatre, where you can receive a 2-for-1 interval drinks voucher when you enjoy a pre-theatre meal on the day of your performance10. As a Cardmember you can also enjoy complimentary access to the American Express Lounge at The O2.

Refund Protection
Refund Protection
If a UK store refuses to refund any eligible item over £25 within 90 days of purchase on your Credit Card, we'll give you back the full purchase price, up to £200. Maximum cover is £750 in a 12 month period. Subject to enrolment, exclusions and limitations apply.
American Express Travel
American Express Travel is your Cardmember exclusive online travel agency. You can book your flights, with all major airline providers such as British Airways, your hotel with a choice of over 77,000 hotels world-wide, car hire with the likes of Avis and Hertz, cruises and experiences. So from last-minute mini breaks to exciting adventures, discover a world of travel experiences at prices you'll love.
Purchase Protection
Purchase Protection
You're covered for up to £2,500 towards repair or replacement per eligible item if a purchase made on your Credit Card is accidentally damaged or stolen within 90 days. Maximum cover is £20,000 in a 12 month period. Subject to enrolment, exclusions and limitations apply.
Fraud Protection
Fraud Protection Guarantee
Shop with confidence knowing you'll never be held responsible for any unauthorised purchases, as long as you've taken reasonable care to protect your Account details and PIN.

24-7 Support

Whether you're at home or on the go, you can service your Credit Card Account at your convenience. 

How To Videos
How To Videos
From paying your bill to ordering a replacement Card, watch our How To Videos to help you get started with your new Card.
Download the Amex App
Amex App
Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go. Plus, wherever you are in the world, you can access 24/7 support through Message Us.
Visit our FAQs for quick access to the most commonly asked questions about American Express.

Contact us


If you have any questions, American Express Customer Service is ready to assist you.


Customer Service


UK: 0800 917 8047
International: +44 (0) 1273 696 933

24/7 Global Assist® 


+44 (0) 20 3126 4113

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Credit Card, we’re just a phone call away ready to help, wherever you are.

Travel Accident Protection


+44 (0) 870 600 0342

Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm.

Purchase and Refund Protection 


+44 (0) 345 841 0059

Monday-Friday 8.30am – 5.30pm.