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Welcome to a rewarding world 

Discover how to get the most from your new American Express® Rewards Credit Card.

 

Image of The Platinum Card®

Your Credit Card

Here is all you need to know about getting started with your American Express Rewards Credit Card. You’ll find helpful advice about online Credit Card activation, managing your Account online and shopping confidently with your Credit Card.  

Getting started

Getting started

 

 

 


Using your Credit Card

 

 

 


Managing your Account

 Managing your Account

 

 

 


Rewards and Offers

As a American Express Rewards Credit Cardmember, you will earn Membership Rewards® points on all purchases made on your Credit Card1, allowing you the flexibility to reward yourself in any way you choose. Plus, with Amex Offers you have access to shopping, dining, travel discounts and much more2.

 

Earning more points

It's easy to earn Membership Rewards points with your American Express Rewards Credit Card – just use your Credit Card to pay whenever you can and watch your points balance grow1.
 

Earning more points

Amex Offers

With Amex Offers, you can enjoy a delightful range of offers across dining, retail, travel, and more2

Amex Offers

 

Step 1

 

Explore your personalised Amex Offers. 

Log in to your Account online or via the Amex App and select ‘Offers’
 

 

Step 2

 

Select the offers you like and save them to your Credit Card
 

 

Step 3

 

Spend on your saved Credit Card in-store or online to get your offer.
 

Benefits

Your American Express Rewards Credit Card opens the door to many benefits which you can start to enjoy straight away, from flexible borrowing, to Purchase and Refund Protection8 and much more. You can find a summary of your key Cardmember benefits below.

Travel Accident Protection
Travel Accident Protection
You could receive up to £150,000 cover for loss of life, limb, sight, speech or hearing, while travelling on a public vehicle where the ticket was purchased on your Credit Card. Subject to enrolment, exclusions and limitations apply.
Experiences
Get up close with American Express Experiences
We know our Cardmembers love to go to different events, which is why we are pleased to be able to offer access to presale tickets to some of the hottest acts in town before they go on sale to the public. We're also able to secure some of the best seats in the house for movies, theatre shows and concerts and have a special Cardmember allocation of tickets for events at the National Theatre, where you can receive a 2-for-1 interval drinks voucher when you enjoy a pre-theatre meal on the day of your performance9. As a Cardmember you can also enjoy complimentary access to the American Express Lounge at The O2 – where you can currently receive a welcome drink on us when you order between 6-7pm (until 31 December 2019)9.
Refund Protection
Refund Protection
If a UK store refuses to refund any eligible item over £25 within 90 days of purchase on your Credit Card, we'll give you back the full purchase price, up to £200. Maximum cover is £750 in a 12 month period. Subject to enrolment, exclusions and limitations apply.
American Express Travel
American Express Travel is your Cardmember exclusive online travel agency. You can book your flights, with all major airline providers such as British Airways, your hotel with a choice of over 77,000 hotels world-wide, car hire with the likes of Avis and Hertz, cruises and experiences. So from last-minute mini breaks to exciting adventures, discover a world of travel experiences at prices you'll love.
Purchase Protection
Purchase Protection
You're covered for up to £2,500 towards repair or replacement per eligible item if a purchase made on your Credit Card is accidentally damaged or stolen within 90 days. Maximum cover is £20,000 in a 12 month period. Subject to enrolment, exclusions and limitations apply.
Fraud Protection Guarantee
Fraud Protection Guarantee
Shop with confidence knowing you'll never be held responsible for any unauthorised purchases, as long as you've taken reasonable care to protect your Account details and PIN.

24-7 Support

Whether you're at home or on the go, you can service your Credit Card Account at your convenience. 

How To Videos
How To Videos
From paying your bill to ordering a replacement Card, watch our How To Videos to help you get started with your new Card.
Amex App
Amex App
Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.
FAQs
FAQs
Visit our Help Centre for quick access to the most commonly asked questions about your Credit Card.

Contact us

 

If you have any questions, American Express Customer Service is ready to assist you.
 

 

Customer Service

 

UK: 0800 917 8047
International: +44 (0) 1273 696 933




24/7 Global Assist® 

 

+44 (0) 20 3126 4113


Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Credit Card, we’re just a phone call away ready to help, wherever you are.


Travel Accident Protection

 

+44 (0) 870 600 0342

Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm.


Purchase and Refund Protection 

 

+44 (0) 345 841 0059

Monday-Friday 8.30am – 5.30pm.