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Get ready for take-off.   

Your British Airways American Express® Credit Card is your passport to a more rewarding world and below you can find out how to make the most of it. From learning how to get started with your Credit Card, to discovering all the benefits, rewards and offers that come as part of your Cardmembership.

Ready? Fasten your seat belt and activate your Credit Card to start your journey


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Your Credit Card

Here is all you need to know about getting started with your new British Airways American Express Credit Card. You’ll find helpful advice about online Credit Card activation, managing your Account online and shopping confidently with your Credit Card.  

Getting started

Getting Started




Using your Credit Card




Managing your Account

Managing your Account




Rewards and Offers

Your British Airways American Express Credit Card can open doors to a world of destinations and experiences. As a Cardmember, you'll collect Avios1 on purchases on your Credit Card. These will then be transferred to your British Airways Executive Club account, ready for you to redeem on a range of rewards.

Plus, you can take advantage of both Amex Offers and British Airways Executive Club benefits2.



Collecting Avios

You'll collect Avios on purchases made on your British Airways American Express Credit Card1, so you can turn the things you buy everyday into incredible trips.  

Redeeming Avios

There are a number of ways to use your Avios, including redeeming for British Airways reward flights, flight upgrades, part payment of flights and more. 

The Avios you collect on your Credit Card will be transferred to your British Airways Executive Club account every month, usually five to six days before your monthly statement is due.

You can then redeem your Avios in a number of ways:

  • Use your Avios on qualifying flights with British Airways or their oneworld® alliance partners (terms, taxes, fees and carrier charges apply)10
  • Redeem your Avios on cabin upgrades, hotel stays, Avis car rentals or a range of unique experiences you can enjoy either on your travels or closer to home10
  • Explore a world of destinations, beautiful hotels and more at ba.com10

Amex Offers

With Amex Offers, you can enjoy a delightful range of offers across dining, retail, travel, and more2. To choose from our enticing array of offers, from statement credits to extra Avios, just follow these three steps.


Step 1


Explore your personalised Amex Offers. 

Log in to your Account online or via the Amex App and select ‘Offers’


Step 2


Select the offers you like and save them to your Credit Card


Step 3


Spend on your saved Credit Card in-store or online to get your offer.

BA Executive Club Offers

Take advantage of Member-only deals, exclusive offers and other news from the British Airways Executive Club11. Visit to find out more.


Your British Airways American Express Credit Card opens the door to many benefits, from Companion Vouchers8 to Travel Accident Protection12 and much more.

You can find a summary of your key benefits below.

British Airways Executive Club
The British Airways Executive Club

As a British Airways Executive Club Member, you can now enjoy a whole fleet of benefits to help make travelling more rewarding. Plus, you’ll collect Avios every time you travel with British Airways or oneworld® partners1. You’ll also start earning Tier Points when you fly with British Airways or oneworld partners. Tier Points help you move through the different levels of the Club, unlocking lots of great benefits along the way. These include: priority check in and boarding for Bronze Members and access to British Airways lounges for Silver and Gold Members. Plus, you’ll be one of the first to hear about exclusive fares, special offers and all the great opportunities to boost your Avios balance, and spend it10.

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Travel Accident Protection
You're automatically covered for up to £75,000 if you have an accident on public transport while travelling on a ticket purchased with your Credit Card. Subject to enrolment, exclusions and limitations apply.
Get up close with American Express Experiences

We know our Cardmembers love to go to different events, which is why we are pleased to be able to offer access to presale tickets to some of the hottest acts in town before they go on sale to the public. So whether it's film, music, theatre or dining, American Express gives you access to purchase tickets for incredible events that feed your passion for life.13

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Refund Protection
If a UK store refuses to refund any eligible item over £25 within 90 days of purchase on your Credit Card, we'll give you back the full purchase price, up to £200. Subject to enrolment, exclusions and limitations apply.
Companion Voucher
Companion Voucher
As a British Airways American Express Credit Cardmember, you receive a Companion Voucher when you spend £20,000 in a Credit Card year8. Have you thought where you might go? The Companion Voucher is valid for 12 months and gives you the opportunity to travel with anyone you choose on any available eligible British Airways reward flight to one of over 70 countries worldwide. All you need is enough Avios to redeem on your chosen British Airways reward flight and to pay the taxes, fees and charges using your Credit Card for both you and your companion’s ticket.
Avios eStore
British Airways Avios eStore
Collect bonus Avios for every £1 spent on purchases on your Credit Card with your favourite brands via the British Airways Avios eStore1. It’s an online shopping portal exclusively for British Airways Executive Club Members like you. (You’ll still collect Avios via the British Airways American Express Credit Card too).
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Purchase Protection
You're covered for up to £2,500 per eligible item if a purchase made on your Credit Card is accidentally damaged or stolen within 90 days. Subject to enrolment, exclusions and limitations apply.
Fraud Protection
Fraud Protection Guarantee
Shop with confidence knowing you'll never be held responsible for any unauthorised purchases, as long as you've taken reasonable care to protect your Account details and PIN.

24-7 Support

Whether you're at home or on the go, you can service your Credit Card Account at your convenience. 

Online Services
Online Services
From paying your bill to viewing your PIN, Online Services lets you manage your Account easily and at your convenience 24/7.
Amex App
Amex App

Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.  Plus, wherever you are in the world, you can access 24/7 support through Message Us.

Visit our FAQs for quick access to the most commonly asked questions about your Credit Card.

Contact us


If you have any questions, American Express Customer Service is ready to assist you.


Customer Service


UK: 0800 917 8020
International: +44 (0) 1273 576 445

24/7 Global Assist® 


+44 (0) 20 3126 4113

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Credit Card, we’re just a phone call away ready to help, wherever you are.

Travel Accident 


+44 (0) 870 600 0342

Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm.

Purchase and Refund Protection 


+44 (0) 345 841 0059

Monday-Friday 8.30am – 5.30pm.

British Airways and Avios Enquiries

0844 493 0747

Calls cost a maximum of 7p per minute, plus your phone company’s access charge. 
International: +44 (0) 191 490 7901