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Welcome aboard.
Your journey starts here. 
 

The Preferred Rewards Gold Card is your passport to a more rewarding world and below you can find out how to make the most of it. From learning how to get started with your Card, to discovering all the benefits, rewards and offers that come as part of your Cardmembership.

 

Activate your Card, to start your journey.  

 

Image of The Platinum Card®

Your Card

Here is all you need to know about getting started with your new Preferred Rewards Gold Card. You’ll find helpful advice about online Card activation, managing your Account online and shopping confidently with your Card.  

Getting started

 

 

 


Using your Card

 

 

 


Managing your Account

 

 

 

 

Get more from your Card

As an American Express Gold Cardmember you can take advantage of generous rewards, great travel benefits, entertainment access and more, plus 24/7 Global Support9.

24-7 Support

Whether you're at home or on the go, you can service your Card Account at your convenience. 

Online Services

From paying your bill to viewing your PIN, Online Services lets you manage your Account easily and at your convenience 24/7.

Amex App

Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.

FAQs

Visit our FAQs for quick access to the most commonly asked questions about your American Express Card

Contact us

 

If you have any questions, American Express Customer Service is ready to assist you.
 

 

Customer Service

 

UK: 0800 917 8047
International: +44 1273 696 933




24/7 Global Assist® 

 

+44 (0) 20 3126 4113


Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Card, we’re just a phone call away ready to help, wherever you are.


Travel Accident and Travel Inconvenience Protection benefits

 

+44 (0) 870 600 0342


Make a claim online
Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm (select claims option).


Purchase and Refund Protection 

 

+44 (0) 345 841 0059


Make a claim online
Monday-Friday 8.30am – 5.30pm.