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Welcome aboard.
Your journey starts here. 

American Express® Preferred Rewards Gold Credit Card is your passport to a more rewarding world and below you can find out how to make the most of it. From learning how to get started with your Credit Card, to discovering all the benefits, rewards and offers that come as part of your Cardmembership.


Activate your Credit Card, to start your journey.  


Image of The Platinum Card®

Your Credit Card

Here is all you need to know about getting started with your new Preferred Rewards Gold Credit Card. You’ll find helpful advice about online Credit Card activation, managing your Account online and shopping confidently with your Credit Card.  

Getting started




Using your Credit Card




Managing your Account





Get more from your Credit Card


As an American Express Gold Credit Cardmember you can take advantage of generous rewards, great travel benefits, entertainment access and more, plus 24/7 Global Support9.

24-7 Support

Whether you're at home or on the go, you can service your Credit Card Account at your convenience. 

Online Services

From paying your bill to viewing your PIN, Online Services lets you manage your Account easily and at your convenience 24/7.

Amex App

Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.


Visit our FAQs for quick access to the most commonly asked questions about your American Express Credit Card.

Contact us


If you have any questions, American Express Customer Service is ready to assist you.


Customer Service


UK: 0800 917 8047
International: +44 1273 696 933

24/7 Global Assist® 


+44 (0) 20 3126 4113

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Credit Card, we’re just a phone call away ready to help, wherever you are.

Travel Accident and Travel Inconvenience Protection benefits

+44 (0) 870 600 0342

Make a claim online
Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm (select claims option).

Purchase and Refund Protection 


+44 (0) 345 841 0059

Make a claim online
Monday-Friday 8.30am – 5.30pm.