Phishing emails are messages made to look asthough they were sent from a bank, credit cardcompany or other trusted organisation.
Fraudsters will typically try to trick you into clicking through to a fake website. You may be told that if you don't follow the link and update your password, your account will be suspended.
Once on the fake site, you could be asked to enter sensitive information such as your log-in details, password or account number. Like the phishing email, the site will look genuine.
Fraudsters may also try to obtain your details over the phone - a process often known as vishing. This is a form of social engineering, which means obtaining sensitive information from people through deception and manipulation.
Be wary of anyone asking for your personal information. For example, American Express® will never ask for your Account details by email or phone. We do ask for a few security questions just to confirm who you are, but would normally only ask for partial answers so your personal information isn’t revealed. If something doesn’t feel right, simply hang up and call us on the number shown on the back of your Card.
Fraudsters may send you a text message that asks you to confirm your Account details. You can spot them in the same ways you can spot a phishing email. Contact us straight away if something seems odd.
The oldest trick in the book – rooting through your bin to find personal details and account information. Fraudsters still do this, even in the digital age, so stay on the safe side by shredding bank statements and any other documents that contain sensitive information.