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Fraud: protecting yourself and reporting suspicious activity

How to report fraud to us?

If you spot a transaction you don't recognise on your statement, or think there's been

unusual activity on your account, you may have been a victim of fraud.

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What to do next

First, determine if the transaction is legitimate:


  • Do a quick online search for the company name shown on the transaction. It could be a third-party name for a shop you visited
  • If it appears to be a website, check your inbox (and junk folder) for email confirmation of the transaction from the company.
  • Consider whether it could be a monthly or yearly subscription. Contact the company directly for clarification.
  • If the amount charged for something you bought is different than expected, check the exchange rate.
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Still think it's fraud?

Get in touch If you can't identify the transaction,
call us on +44 (0) 800 917 8047


How to report identity theft?

If you think you have been the victim of identity theft
involving your American Express® Account – for example, if
you receive a Card or Account statement in your name that
you didn't apply for – get in touch with us right away. We'll
take immediate action to stop the fraud and fix any damage
to your credit score. 




How to report a suspicious
alert or security code?

If you receive an alert or a One-time Code from
American Express® which you weren't expecting, call us
immediately. We'll look

into it for you right away.




Where can I find more information about
protecting myself from fraud?

Take Five is a national awareness campaign led by FFA UK (part of UK Finance) that highlights when
you should be cautious to reduce the chance of being a victim of fraud.

You can also learn more about online safety by visiting Cyber Aware, or report a fraud or cybercrime
through ActionFraud – the UK's national fraud and cybercrime reporting centre.

Learn more about protecting yourself against fraud



See how else we protect you


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