In most instances the address on the map will reflect the details we have on file for your business. If this is showing incorrectly on the map, this could be due to several reasons. For example, we hold your registered address on file which is different to your trading location, or your business has moved premises and we have an old address on file. You can update your address and location on the map by clicking in the 'Suggest an edit' for this business. This can be found at the bottom of the merchant details window. You will be asked to login, please use your merchant login details once you have logged in you will be prompted with two options:
1. Incorrect business information
2. Business is closed permanently
Select the option that best reflects what you are trying to do, enter the new information and click submit. Upon submission you will receive a message that tells us that we have received the suggested edit successfully. If you receive an error message you will need to try again to ensure we receive the information. Please note that any changes requested via this route may take up to a maximum of 21 business days to reflect on the map.
Urgent changes can be made if you call us to request this or to be removed from the map on 0800 032 7216. This takes up to 72 hours to reflect on the map.
Smaller changes to your address location on the Shop Small map (i.e. left vs right-hand side of the road) may not always be possible as some map data is not controlled by American Express.