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Welcome aboard.
Your journey starts here. 

From earning Membership Rewards® points to the benefits and services that come with your Card, everything you need to know about your American Express® Card is here in your Welcome Centre.


Activate your Card, to start your journey.  


Image of The Platinum Card®

Your Card

Here is all you need to know about getting started with your new American Express® Card. You’ll find helpful advice about online Card activation, managing your Account online and shopping confidently with your Card.  

Getting started




Using your Card




Managing your Account





Get more from your Card

From our flexible Membership Rewards programme to peace of mind benefits, discover how your American Express Card can work for you.

24-7 Support

Whether you're at home or on the go, you can service your Card Account at your convenience. 

How To Videos

From paying your bill to ordering a replacement Card, watch our How To Videos to help you get started with your new Card.

Amex App

Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.


Visit our Help Centre for quick access to the most commonly asked questions about your American Express Card.

Contact us


If you have any questions, American Express Customer Service is ready to assist you.


Customer Service


UK: 0800 917 8047
International: +44 1273 696 933

24/7 Global Assist® 


+44 (0) 20 3126 4113

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Card, we’re just a phone call away ready to help, wherever you are.

Travel Accident and Travel Inconvenience Protection benefits


+44 (0) 870 600 0342

Make a claim online
Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm (select claims option).

Purchase and Refund Protection 


+44 (0) 345 841 0059


Make a claim online
Monday-Friday 8.30am – 5.30pm.