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Welcome aboard.
Your journey starts here. 

The Platinum Card® brings you elevated travel experiences, exclusive invitations, generous rewards and 24/7 concierge support. Below you can learn how to get started with your Card and discover all the benefits and rewards that come as part of your Cardmembership.


Activate your Card, to start your journey.  


Image of The Platinum Card®

Your Card

Here is all you need to know about getting started with your new Platinum Card. You’ll find helpful advice about online Card activation, managing your Account online and shopping confidently with your Card.  

Getting started




Using your Card




Managing your Account





Membership that gives you more

As an American Express Cardmember you can take advantage of more travel benefits, exclusive rewards and priority services, plus 24/7 Global Support.

24-7 Support

Whether you're at home or on the go, you can service your Card Account at your convenience. 

Online Services

From paying your bill to viewing your PIN, Online Services lets you manage your Account easily and at your convenience 24/7.

Amex App

Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.


Visit our FAQs for quick access to the most commonly asked questions about American Express.

Contact us


If you have any questions, American Express Customer Service is ready to assist you.

Platinum Concierge  


UK: 0800 917 8054
International: +44 1293 820 925

Whether it’s organising flowers or a gift to surprise that special someone, recommending an amazing restaurant, or arranging an unforgettable round-the-world trip, we can help make the everyday as easy or as inspiring as you want.

24/7 Global Assist® 


+44 (0) 20 3126 4113

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Card, we’re just a phone call away ready to help, wherever you are.

Worldwide Travel Insurance 


+44 (0) 870 600 0342

Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm.

Purchase and Refund Protection 


+44 (0) 345 841 0059

Monday-Friday 8.30am – 5.30pm.