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Bereavement Support

We recognise that this can be a difficult time and we are here to provide you with a supportive, timely and professional service on questions you might have.

Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps.

Letting us know

We will require you to send and complete the following documentation:

  • The original or a certified copy of the Death Certificate
  • A completed Bereavement Notification form

These forms are required so that we can manage the account and pass any details onto our probate solicitors if appropriate. A link to the Bereavement Notification form is attached here LINK

Please contact us if you need help completing the Bereavement Notification form, or if you require a paper copy of the form.

The documents should be sent to us at the following address:

American Express Services Europe Limited
Bereavement Support Team
1 John Street
Upper Ground Floor
East Sussex, BN88 1NH

Once we have received the original or certified copy of the Death Certificate and a copy of the Bereavement Notification form then we will make arrangements to close the account.

It is possible that letters or statements for the deceased customer may continue to be received while the closure of the account is being arranged. We apologise in advance for any mail that is received.

Use of supplementary or additional cards

Once we have received notification of bereavement, the main Cards and any associated cards will be closed; this includes any supplementary Cards.

If you are a supplementary cardmember and would like to have your own American Express Card then you can apply for a Card online. Click here to apply for a Card.

Contact Bereavement Support

Write to us at:

American Express Services Europe Limited
Bereavement Support Team
Upper Ground
1 John Street
East Sussex, BN88 1NH

Telephone us:

Our team of specialists are available between 9am and 5pm, Monday to Friday.
Tel: 0800 032 7669 or +44 (0)1273 576193
Fax: 01273 341705