Amex Offers

Frequently Asked Questions

A. About Amex Offers

What is Amex Offers?

Amex Offers is a programme that saves you money on shopping, dining and more. You can choose offers from brands you love and get discounts in the form of statement credits on your account.

Simply select the offers you want to save to your Card, use your Card to pay and see the savings automatically deducted from your statement balance. It's easy and free for our Cardmembers.

Which American Express Cards are eligible for Amex Offers?

Eligible

  • Any consumer cards issued in the UK by American Express Services Europe Limited are eligible to participate in Amex Offers using an americanexpress.com /uk account, American Express App for iPhone or Android.
  • Any valid consumer American Express Cards issued by a licensed third-party financial institution are eligible for Amex Offers through Connect

Not Eligible: American Express Corporate Cards, American Express® Gift Cards and Prepaid Cards.

B. Saving Offers to Your Card

Where can I find and save Amex Offers to my Card?

There are several different ways you can find and save Amex Offers to your Card.

If you have an eligible American Express issued Card, you can:

  • Online: Log into your account on americanexpress.com/uk and click the 'Offers' tab. If you don't have an online account, you can create one by following the instructions at americanexpress.com/uk. Once you create your account, new offers will appear on the 'Offers' tab once you log in.
  • Mobile: Download the American Express App for iPhone or Android and log in with the same information you use for your account on americanexpress.com/uk, and visit the 'Amex Offers or Offers' section under the 'Amex Offers' tab.

If you have an American Express Card issued by a third-party financial institution (if this is the case, it will be indicated on the back of your Card issued by Lloyds Bank PLC, Barclays PLC, TSB Bank PLC or MBNA Europe Bank) you can:

  • Online: Visit Connect to register your Card and find offers.
I received a replacement Card. How do I re-enroll in Amex Offers?

If your Card was issued by American Express: We will automatically update your replacement Card with your information, including your offers. Any Amex Offers that you saved to your Card that are still available and have not been redeemed will be automatically transferred to your replacement Card.

If your Card was issued by a third-party financial institution: If your Card needs to be replaced, you will have to register your replacement Card again for available offers.

C. Redeeming Offers

How and when will I get credit for my Amex Offer?

If you make a qualifying purchase(s) as indicated in the offer terms:

A statement credit will generally be issued within 2-5 business days after the qualifying transaction, but may take up to 6 - 8 weeks to appear in your account. If you don't see the credit within these time periods,check to make sure you've done all of the following:

  • Saved the offer to your eligible American Express Card before making your purchase(s) at the merchant
  • Made the purchase(s) with the same American Express Card to which you saved the offer
  • Met the purchase requirements (purchase amount or number of purchases) required in the offer terms to receive the offer
  • Made your purchase(s) before the offer expired
  • Made the purchase(s) at an eligible location (online, in-store, participating location, etc.)
  • Have not returned or cancelled your purchase

If you have done all of the above and still don't see the credit within 6 - 8 weeks following the end of the offer period, please call the number on the back of your Card.

If I make a return and a statement credit is reversed, am I still eligible for the Amex Offer?

If you make a purchase and return the merchandise, we reserve the right to reverse the statement credit. If the statement credit have been reversed and the offer has not expired, you can still take advantage of the offer if you make another qualifying purchase and meet the offer terms.

I saved an Amex Offer to my Card but used a different Card for the purchase. Will I still get the statement credit?

No. In order to get the statement credit, you must make the qualifying purchase using the same Card to which you saved the offer.

I made a purchase before I saved the Amex Offer to my Card. Will that purchase qualify for the statement credit?

No. You must save the offer to your Card first and then make your qualifying purchase using the same Card to receive the statement credit.

Does the purchase have to be one single purchase or can multiple purchases qualify for the statement credit?

All offer terms will state the purchase requirements. Some Amex Offers require a single purchase, while others require a minimum total amount spent (one or more transactions). All offers are subject to the stated offer terms. Please read them carefully. If you have questions, please call the number on the back of your Card.

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