Cardmember Stories Terms

Effective Date: 26th May, 2016


Welcome to Cardmember Stories from American Express. These Terms govern your participation in Cardmember Stories. If you don't agree with these Terms, you should not submit a story or photo.

 

1. CARDMEMBER STORIES

 

Cardmember Stories gives you the chance to tell us about your experiences as an American Express Cardmember , which we may then publish in our discretion. We will only publish stories and photos that comply with these Terms and our Story & Photo Guidelines. Your story and photo must be your own work (i.e. you must be the owner and author of the content and image). Your photo must not include images of other people or their personal information (unless you have their permission).

 

American Express has full discretion as to which stories and photos it publishes. If we decide to publish your story or photo, we may publish it anywhere, for example:

 

  • on this website or other American Express websites;
  • in any advertising or marketing materials we publish; or
  • on our social media pages.


By submitting a story or photo, you give us a licence to use them in any way we see fit. See the section below titled Copyright - License To Use Cardmember Stories for more information.

 

2. ELIGIBILITY

 

You may only submit a story or photo if:

  • you are an American Express Cardmember;
  • you are not an employee, director or contractor of an American Express group company;
  • you are the owner and author of the content or image; and
  • where your photo includes images of other people or their personal information, you have their permission.

 

3. CARDMEMBER STORIES GUIDELINES

 

Cardmember Stories is not a forum for complaints or service enquiries. If you have any questions, queries or complaints relating to your card, please contact American Express Customer Services by calling the number on the back of your card or emailing us via the Secure Message Centre (see the "Contact Us" section when you log on to the American Express).

 

You must only submit genuine and truthful stories that relate to your particular experience as an American Express Cardmember. We will not publish any story or photo under any circumstances that:

  • relates to a complaint;
  • is untrue, dishonest or inaccurate;
  • could mislead or deceive others;
  • includes any information that is private, secret or confidential (such as your Card number or account details);
  • is illegal or unlawful;
  • harasses, intimidates, threatens or abuses another person;
  • is defamatory, libellous or seeks to damage the reputation of another party;
  • is vulgar, obscene, profane, hateful;
  • contains nudity;
  • discriminates or is otherwise offensive on the basis of race, religion, gender, disability or age;
  • promotes or encourages illegal or criminal activities;
  • seeks to promote, advertise or market any company or its products and services;
  • includes any personal information of you or any other person (such as phone numbers, account numbers or addresses);
  • contains another person's work, content, ideas or materials;
  • contains or embeds any software, code or malware;
  • contains URLs or links to other sites; or
  • reflects the views or opinions of any American Express employee.


See our Story & Photo Guidelines for more information

 

4. COPYRIGHT - LICENCE TO USE STORY & PHOTO

 

When you submit a story or a photo, you give us a licence to use the content (including all information, images, data and ideas within it) in any way we see fit. You license to us all intellectual property rights, such as copyright you may have in that story or photo. In return for this licence, we may publish your story or photo publicly.

 

The licence you give to us is perpetual, cannot be revoked and extends to anywhere in the world. We can share the story or photo with other parties and allow them to publish it, or use it in the same way we may use it under this licence.

 

We can make changes to your story and photo as we see fit. We can edit it, delete parts of it, modify it, copy it and display it anywhere, including in our marketing and advertising materials. We can use it in any form of media - including online, social media, television and radio.

 

In order to submit a story or photo, you must have all rights necessary to grant us this licence.

 

5. PRIVACY & YOUR PERSONAL INFORMATION

 

We will use your personal information to manage your participation in Cardmember Stories. All personal information you submit will be collected and processed strictly in accordance with the American Express Online Privacy Statement. Please read this Privacy Statement along with these Terms, as it contains important information as to how we may collect, use and share your information as well as your rights.

 

By submitting your story or photo you consent to the processing of your personal information by American Express and its agents in order to facilitate the Cardmember Stories, as contemplated by these Terms.

 

We will publish your personal details next to your story or photo (first name, last name and the year you became an American Express Cardmember). If you don't want this information to appear, you can choose to submit the story or photo anonymously when you submit it.

 

In order to provide and participate in Cardmember Stories, your personal details may be accessible and/or processed by social media platforms and websites operated by parties other than American Express and/or any other company within the American Express Family of Companies. American Express is not responsible for the privacy practices or content of any such platforms or websites. You should consult the relevant privacy policy and/or the terms of use of such platforms or websites to see how they may process your information. If you are unhappy with the use of your personal details in this way, you should not submit a story or photo.

 

Your personal information and any story or photo that you submit will be stored by American Express and is/may be used for Cardmember Stories only, until it is no longer required for Cardmember Stories. Any story or photo that you submit will not be returned. You may remove your story or photo at any time by contacting American Express Customer Services on the telephone number on the back of your card.

 

6. GENERAL RELEASE

 

If you breach these Terms and as a result we suffer any loss or damage, or any other party makes a claim against us (for example, if you breach another person’s intellectual property rights or privacy), you will be liable for that loss, damage or claim, including any legal costs we incur to defend claims.

 

7. CHANGES TO THESE TERMS

 

We may make changes to these Terms from time to time. You should always check for the current version before submitting a story or photo. If we make changes to these Terms, we will update the “Effective Date” at the top of this page.