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CO-BROWSE TERMS AND CONDITIONS

Terms and Conditions

PLEASE CAREFULLY REVIEW THE FOLLOWING CO-BROWSE TERMS AND CONDITIONS BEFORE CLICKING “I AGREE” OR OTHERWISE ACCESSING OR USING THE CO-BROWSE SERVICE. BY CLICKING "I AGREE" OR OTHERWISE ACCESSING OR USING THE CO-BROWSE SERVICE, YOU ARE AUTHORISING AMERICAN EXPRESS SERVICES EUROPE LIMITED, AMERICAN EXPRESS PAYMENT SERVICES LIMITED AND IT’S AFFILIATED COMPANIES ("AMERICAN EXPRESS", "WE", "US" OR "OUR") AND OUR CUSTOMER CARE PROFESSIONALS TO VIEW AND ACCESS YOUR WEB SESSION USING THIRD-PARTY SOFTWARE AND SERVICES (COLLECTIVELY, THE "SERVICE"), AND YOU ARE AGREEING TO BE BOUND BY THESE TERMS AND CONDITIONS, EFFECTIVE ON THE DATE YOU AGREE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU ARE NOT AUTHORISED TO USE THE SERVICE AND YOU SHOULD IMMEDIATELY CLOSE THIS WINDOW AND THE BROWSER WINDOW CONTAINING THESE TERMS AND CONDITIONS.

YOU MAY END YOUR CURRENT USE OF THE SERVICE AT ANY TIME BY CLICKING THE "DISCONNECT" BUTTON OR CLOSING YOUR BROWSER WINDOW.


Table of Contents

1. About the Service.
2. Authority and Capacity.
3. Your Use of the Service.
4. Additional Terms.
5. Third Party Software, Hardware and Services.
6. Changes to the Service/Violation of Terms and Conditions.
7. Unauthorised Access/Use and Fraud Investigations.
8. Disclaimers of Warranty.
9. Limitation of Liability.
10. Changes to Terms and Conditions.
11. Miscellaneous.



1. About the Service.

Through the Service, American Express and its Customer Care Professionals (“CCPs”) are able to access and view your active web session along with you, to a limited extent in order to provide you with live assistance to address your customer service enquiry. You acknowledge that the Service is provided to you by American Express, its affiliated companies, its third party service providers, or a combination of these entities.

CCPs will have limited access through the Service to view and access your web session at www.americanexpress.com and https://amexbta-external.ebuilder.com.

You may end your current use of the Service at any time by clicking the “DISCONNECT” button or closing your browser window. Your current co-browse session will automatically be terminated at the end of your call with a CCP if neither you nor the CCP ended the session prior to ending your call.


2. Authority and Capacity.

You agree any action taken by you in your access or use of the Service shall be deemed an action taken on your own behalf and/or, to the extent you are accessing or using the Service for your business, you represent, warrant and covenant that you have the power, authority and capacity to act on behalf of your business and that your actions are and shall be deemed to be authorised actions on behalf of your business.


3. Your Use of the Service.

You agree to the following:

  • only use the Service with the interfaces and servers provided on or through the Service;
  • only use the Service in accordance with these Terms and Conditions and in compliance with all applicable laws and regulations including those relating to data protection;
  • not to use the Service to the extent doing so would result in your breach of an obligation to a third party (e.g. your employer prohibits use of such a service on its equipment or through its network); and
  • any information you provide to American Express during or through your use of the Service, will be true, accurate, complete and up to date. American Express is under no obligation to validate any American Express or third-party card or other information that you provide while using the Service.

4. Additional Terms.

In addition to these Terms and Conditions, your use of the Service, and any information collected from or about you during or through your use of the Service, is subject to the current American Express UK Internet Privacy Statement and you also agree to be bound by the current American Express Terms of Service (a/k/a Website Rules and Regulations), both of which can be found at (www.americanexpress.com/uk).

The data that we collect from you may be transferred to, stored at and processed in a destination outside the European Union and it will be processed by staff who work for American Express or for one of our affiliated companies or third party service providers. This includes transfers to the US, which does not have the same data protection rules as the UK, but where data is transferred to such a destination American Express (and affiliated companies or third party service providers as appropriate) will take appropriate steps to protect your personal information including its security. By submitting your personal data to us you agree to it being used by us and by our affiliated companies or third party service providers (both inside and outside the European Union) all of which we will do in accordance with our American Express UK Internet Privacy Statement.

In the event of a conflict among or between these Terms and Conditions, the American Express Terms of Service and the American Express UK Internet Privacy Statement, the order of precedence for resolving such conflict shall be: first, these Terms and Conditions, then the American Express UK Internet Privacy Statement and then the American Express Terms of Service.


5. Third Party Software, Hardware and Services.

You (not American Express) are responsible for all your and any third-party software, hardware and services used by you in connection with the Service. Any third-party software, hardware or services (whether required or optional) that you use in conjunction with the Service, are the sole responsibility of you and/or such third party, and your use of such third-party software, hardware or services is subject to the terms, conditions, warranties and disclaimers provided by such third party, and not these Terms and Conditions.


6. Changes to the Service/Violation of Terms and Conditions.

You agree that the form, nature, features and functionality of the Service may change from time to time, on both a continuous and intermittent basis, without prior notice to you. We may suspend or discontinue the Service at any time in our sole discretion. If we have reason to believe you have violated these Terms and Conditions or any applicable law or regulation, we may refuse you access, or suspend or terminate your access, to the Service or any of its resources without notice and/or take other remedial actions.


7. Unauthorised Access/Use and Fraud Investigations.

To the extent your use of the Service requires a username, password or other account information or credentials for access, you are solely responsible for all activity occurring under those credentials, and are prohibited from sharing or disclosing them to any third party. Therefore, you are solely responsible for safeguarding your access credentials at all times. You should log out of your account at the end of each usage session. You may not impersonate others and you must not allow others to impersonate you or others, or otherwise use your credentials to gain access to the Service and/or your account. You must promptly notify us of any unauthorised use of the Service with your information or credentials or any other breach of security you become aware of involving or relating to this Service.

We have the right to interrupt or restrict use or access to the Service, without notice to you, if we suspect fraudulent or unauthorised activity. You shall cooperate with us in any fraud investigation and to use any fraud prevention measures we prescribe. Failure to cooperate will result in your liability for all fraudulent usage.


8. Disclaimers of Warranty.

American Express is not responsible for the accuracy, reliability, capability or content of any third party site or content accessed in conjunction with the Service.


9. Limitation of Liability.

Provided that nothing in this Agreement will limit our liability to the extent prohibited by law, if we break this Agreement, we will not be liable to you for losses and costs caused by abnormal or unforeseeable events, that we cannot reasonably control and which would have been unavoidable despite all reasonable efforts to prevent the event happening, or resulting from us complying with any relevant requirement under any law or regulation to which we are subject. This may include service interruptions, delays or failures which may occur in connection with the Service.


10. Changes to Terms and Conditions.

We may change these Terms and Conditions for business, legal or operational reasons from time to time. Upon modification, American Express will update the date indicated after "Last Modified" at the beginning of these Terms and Conditions. You should carefully review these Terms and Conditions each time you use the Service.

If you do not agree with the current or modified terms, however, you must immediately cease using the Service. Your use of the Service after changes to these Terms and Conditions have been communicated to you will be treated as your agreement to be bound by these Terms and Conditions as modified.


11. Miscellaneous.

Your use of the Service is subject to all applicable laws and regulations. These Terms and Conditions and your use of the Service (including any non-contractual obligations arising out of or in connection with the same) shall be governed by and construed in accordance with the laws of England and Wales. The Parties accept the non exclusive jurisdiction of the courts of England in connection with any action to enforce these Terms and Conditions or otherwise relating to these Terms and Conditions or the Service.

If for any reason a court of competent jurisdiction finds any provision or portion of these Terms and Conditions to be unenforceable, such provision or portion shall be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision or portion, and the remainder of these Terms and Conditions will continue in full force and effect.

Section headings are for reference only and shall not be used in the interpretation of these Terms and Conditions.

No waiver by us of any breach of any provision of these Terms and Conditions will constitute a waiver of, or consent to, any subsequent breach of the same or any other term or condition of this Agreement. Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by American Express. Sections 8 and 9 will survive any termination or expiration of these Terms and Conditions.

We may assign all or part of our rights or duties under these Terms and Conditions at any time without such assignment being considered a change to these Terms and Conditions. We will give you notice of any assignment. You shall not be entitled to assign any of your rights or obligations in these Terms and Conditions, without our prior written approval.

American Express may engage one or more subcontractors to assist in fulfilling its obligations under these Terms and Conditions or in relation to the provision of the Service. American Express shall remain solely liable and be solely responsible for all actions and inactions of subcontractors as if such actions or inactions were its own.

Nothing contained in these Terms and Conditions shall be deemed to create an association, partnership, joint venture or relationship of principal and agent between you and American Express, or to provide you with the right, power or authority, whether expressed or implied, to create any duty or obligation on behalf of American Express.


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