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Financial Difficulties

At American Express we pride ourselves on being able to support our Cardmembers and this service extends to Cardmembers who find themselves in financial difficulty.


We understand that this can be a stressful time and we can provide guidance and support. It is important that if you are experiencing short or long term financial difficulties that you let us know as soon as possible.


Please click on any of the links below for more information



Short or long term financial difficulties


If you are undergoing short or long term difficulties, please contact us using the details below and a member of our team will be able to assist you.

Write to us:

American Express Services Europe Limited
Financial Difficulties
Upper Ground Floor
1 John Street
Brighton
East Sussex, BN88 1NH

Telephone us:

Our team of specialists are available between 8am and 6pm, Monday to Friday.
Tel: 01273 576458
Free phone: 0800 876 6019
Fax: 01273 341703


Bankruptcy and Insolvency


If you are undergoing bankruptcy or insolvency, please contact us using the details below and a member of our team will be able to assist you.

Write to us:

American Express Services Europe Limited
Financial Difficulties
Upper Ground Floor
1 John Street
Brighton
East Sussex, BN88 1NH

Telephone us:

Our team of specialists are available between 8am and 6pm, Monday to Friday.
Tel: 01273 576458
Free phone: 0800 876 6019
Fax: 01273 341703


Using a Debt Management Company


Many debt management companies may be able to help, but may charge a fee for providing their services.


Should you decide to seek help from a debt management company, we would strongly recommend that you seek guidance from one or more of the free services available so that you fully understand what your options are.


The organisations listed in our useful links, provide free, independent and impartial advice.


Mental Health and Medical Conditions


If you have been diagnosed with mental health or another medical condition which affects your ability to pay or manage your account, then please contact us using the details below and a member of our team will be able to assist you.

Write to us:

American Express Services Europe Limited
Financial Difficulties
Upper Ground Floor
1 John Street
Brighton
East Sussex, BN88 1NH

Telephone us:

Our team of specialists are available between 8am and 6pm, Monday to Friday.
Tel: 01273 576458
Free phone: 0800 876 6019
Fax: 01273 341703


Contact the Financial Difficulties team


Write to us:

American Express Services Europe Limited
Financial Difficulties
Upper Ground Floor
1 John Street
Brighton
East Sussex, BN88 1NH

Telephone us:

Our team of specialists are available between 8am and 6pm, Monday to Friday.
Tel: 01273 576458
Free phone: 0800 876 6019
Fax: 01273 341703


Useful Links


Money Advice Service
For free, unbiased and easy-to-access money tools, information and advice,


Debt Action - Advice NI
If you live in Northern Ireland, visit debtaction-ni.net or phone 0800 917 4607


Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to adviceguide.org.uk


National Debtline
If you live in England, Wales or Scotland, visit nationaldebtline.co.uk or phone 0808 808 4000


StepChange Debt Charity
For debt advice throughout the UK , visit stepchange.org or phone 0800 138 1111


Advice UK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit adviceuk.org.uk or phone 0300 777 0107


Christians Against Poverty (CAP)
For free debt advice in your home, check post code coverage at capuk.org then call 0800 328 0006


Civil Legal Advice
You may get legal aid if your home is at risk. Check at gov.uk/legal-aid or phone 0345 345 4345


Financial Ombudsman Service
If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help Visit financial-ombudsman.org.uk or phone 0300 123 9123 or 0800 023 4567