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Shopping Protection

Get in touch if you’re having trouble being heard. American Express® gives Cardmembers a helping hand whenever you need support. 

90 days’ Purchase Protection1 
We know how frustrating it is to buy something and find that, when you get it home, it gets damaged. Most American Express Cards give you 90 day protection for theft or accidental damage on eligible new purchases. So if your new coat gets ripped or your new bag is stolen, we’ll reimburse you for repair, replacement or accidental damage for purchases made on your American Express Card.  
Check if your American Express Card includes Purchase Protection.

90 days’ Refund Protection1
Should a UK retailer refuse to give you your money back on eligible items purchased with the American Express Card, we’ll refund the purchase price.
Check if your American Express Card includes Refund Protection.

Wrong charge? Not your transaction?  Don’t let a billing dispute bring out the worst in you.
Just give us a call and we can move quickly on your behalf to help resolve the charge in question. Find out more here

Help with purchases of goods or services that don’t live up to the sales promise
We’ll help you with a complaint if something you’ve bought is not as described.  Find out more here

1. American Express Services Europe Limited (“AESEL”) makes various benefits available to Cardmembers which derive from contracts which AESEL has made with third parties. AESEL is free to amend, extend or terminate these benefits at its sole discretion. These benefits do not form part of AESEL’s contract with you but AESEL will provide reasonable notice, in any event no less than 30 days, in advance of any changes to the available benefits which may be to your detriment. One of the benefits currently available is the benefit of contracts of insurance held by AESEL with certain insurers. You will lose these benefits if you cease to be a Cardmember. Terms, conditions and exclusions apply. Full details of the insurance benefits currently available can be found in Your Insurance Documentation available on this website and which will be provided with your Card . Please read this document to understand the limits and exclusions that may apply.
AESEL registered Office: Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. Registered in England and Wales with Number 1833139, is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services. For insurance mediation activities only, AESEL is an Appointed Representative of American Express Insurance Services Europe Limited (reference number 311684) who is authorised and regulated by the Financial Conduct Authority. Details can be found on the Financial Services Register.