Get ready for take-off.   

Your British Airways American Express® Premium Plus Card is your passport to a more rewarding world and below you can find out how to make the most of it. From learning how to get started with your Card, to discovering all the benefits, rewards and offers that come as part of your Cardmembership.

Ready? Fasten your seat belt and activate your Card to start your journey
.

 

Image of The Platinum Card®

Your Card


Here is all you need to know about getting started with your new British Airways American Express Premium Plus Card. You’ll find helpful advice about online Card activation, managing your Account online and shopping confidently with your Card.  

Getting started

Getting started

 

 

 


Using your Card

Places to use your Card

 

 

 


Managing your Account

Managing your Account

 

 

 


Rewards and Offers


Your British Airways American Express Premium Plus Card can open doors to a world of destinations and experiences. As a Cardmember, you'll collect Avios5  on your everyday purchases made on your Card. The Avios collected will be automatically transferred on a monthly basis to your British Airways Executive Club account, ready for you to redeem on a range of rewards.


Plus, you can take advantage of both Amex Offers and British Airways Executive Club benefits.

 


Avios
 

Collecting Avios
 

You'll collect Avios on purchases made on your British Airways American Express Premium Plus Card5, so you can turn the things you buy everyday into incredible trips.  
 

Redeeming Avios
 

You have earned your Avios and now it  is time to enjoy them. There are a number of ways to use your Avios, including redeeming for British Airways reward flights, flight upgrades, part payment of fights and more. Need some inspiration? Find out more  here.

BA_RedeemingAvios_Logo


The Avios you collect on your Card will be transferred to your British Airways Executive Club account every month, usually five to six days before your monthly statement is due.

You can then redeem your Avios in a number of ways:

  • Use your Avios on qualifying flights with British Airways or their oneworld® alliance partners (terms, taxes, fees and carrier charges apply)8
  • Redeem your Avios on cabin upgrades, hotel stays, Avis car rentals or a range of unique experiences you can enjoy either on your travels or closer to home8
  • Explore a world of destinations, beautiful hotels and more at ba.com8.


Amex Offers
 

With Amex Offers, you can enjoy a delightful range of offers across dining, retail, travel, and more. To choose from our enticing array of offers, from statement credits to extra Avios, just follow these three steps.


Amex Offers

 

Step 1

 

Log in to your Account, select the 'Offers' tab and save an Offer to your Card.

 

 

Step 2

 

Use your Card when you spend at the business.
 

 

Step 3

 

Get a statement credit or collect additional Avios to your Account.
 


British Airways Executive Club Offers
 

Take advantage of Member-only deals, exclusive offers and other news from the British Airways Executive Club9. Visit ba.com to find out more.


Benefits
 

Your British Airways American Express Premium Plus Card opens the door to many benefits, from Companion Vouchers6 to Travel Accident Protection10 and much more.

You can find a summary of your key benefits below.

The British Airways Executive Club

The British Airways Executive Club

As a British Airways Executive Club Member, you can now enjoy a whole fleet of benefits to help make travelling more rewarding. Plus, you’ll collect Avios every time you travel with British Airways or oneworld® partners5. You’ll also start earning Tier Points when you fly with British Airways or oneworld® partners. Tier Points help you move through different levels of the Executive Club, unlocking lots of great benefits along the way. These include: priority check in and boarding for Bronze Members and access to British Airways lounges for Silver and Gold Members. Plus, you’ll be one of the first to hear about exclusive fares, special offers and all the great opportunities to boost your Avios balance, and spend it8.

Travel Accident Protection

Travel Accident Protection

You're automatically covered for up to £250,000 if you have an accident on public transport while travelling on a ticket purchased with your Card. Subject to enrolment. For full details on your protection benefits please visit the Insurance Benefit Centre at americanexpress.co.uk/insuranceportal. Please read the Terms and Conditions to understand the limits and exclusions that may apply. 

Experiences

Get up close with American Express® Experiences

We know our Cardmembers love to go to different events, which is why we are pleased to be able to offer access to presale tickets to some of the hottest acts in town before they go on sale to the public. So whether it's at home, film, music, theatre or dining, American Express gives you access to purchase tickets for incredible events that feed your passion for life11.

Refund Protection

Refund Protection

If a UK store refuses to refund any eligible item over £25 within 90 days of purchase on your Card, we'll give you back the full purchase price, up to £300. Subject to enrolment. For full details on your protection benefits please visit the Insurance Benefit Centre at americanexpress.co.uk/insuranceportal. Please read the Terms and Conditions to understand the limits and exclusions that may apply. 

Companion Voucher

Companion Voucher

Get a Companion Voucher when you spend £10,000 each membership year on the Card6, which you can use to either take a companion with you in the same flight and cabin or, if travelling solo, a 50% discount on the Avios price you pay for your flight. Vouchers are redeemable when you book a British Airways Reward flight in any cabin. British Airways American Express Premium Plus Cardmembers will have access to additional Reward flight seats within Club World (business) when booking with a Companion Voucher, subject to availability. Taxes, fees and carrier charges apply per person. 

Travel Inconvenience protection

Travel Inconvenience Protection

When travel is purchased on your Card you’ll get up to £200 cover per person for flight delays, overbooking or missed connecting flight. You'll also get up to £750 cover per person if you're left without your luggage at your destination for more than 6 hours and up to a further £1,000 cover per person for extended baggage. Subject to enrolment. For full details on your protection benefits please visit the Insurance Benefit Centre americanexpress.co.uk/insuranceportal. Please read the Terms and Conditions to understand the limits and exclusions that may apply. 

British Airwars Avios eStore

British Airways Avios eStore

Collect bonus Avios for every £1 spent on purchases on your Credit Card with your favourite brands via the British Airways Avios eStore5. It’s an online shopping portal exclusively for British Airways Executive Club Members like you. (You’ll still collect Avios via the British Airways American Express Premium Plus Card too).

Purchase Protection

Purchase Protection

You're covered for up to £2,500 per eligible item if a purchase made on your Card is accidentally damaged or stolen within 90 days. Subject to enrolment. For full details on your protection benefits please visit the Insurance Benefit Centre at americanexpress.co.uk/insuranceportal. Please read the Terms and Conditions to understand the limits and exclusions that may apply. 

Fraud Protection Guarantee

Fraud Protection Guarantee

Shop with confidence knowing you'll never be held responsible for any unauthorised purchases, as long as you've taken reasonable care to protect your Account details and PIN.

24-7 Support
 

Whether you're at home or on the go, you can service your Card Account at your convenience. 

Online Services

Online Account

From paying your bill to viewing your PIN, an Online Account lets you manage your Account easily and at your convenience 24/7.

Amex App

Amex App

Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.  Plus, wherever you are in the world, you can access 24/7 support through Chat with Us.

FAQs

FAQs

Visit our FAQs for quick access to the most commonly asked questions about your Card.

Contact us

 

If you have any questions, American Express Customer Service is ready to assist you.
 

 

Customer Service

 

UK: 0800 917 8020
International: +44 (0) 1273 576 445




24/7 Global Assist® 

 

+44 (0) 20 3126 4113


Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Card, we’re just a phone call away ready to help, wherever you are.


Travel Accident Protection

 

+44 (0) 870 600 0342

Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm.


Purchase and Refund Protection 

 

+44 (0) 345 841 0059

Monday-Friday 8.30am – 5.30pm.



British Airways and Avios Enquiries


ba.com/executiveclub

0844 493 0747

Calls cost a maximum of 7p per minute, plus your phone company’s access charge. 
International: +44 (0) 191 490 7901