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Your Card

Here is all you need to know about getting started with your new Preferred Rewards Gold Card. You’ll find helpful advice about online Card activation, managing your Account online and shopping confidently with your Card.

Getting started

  • How to activate your Card
  • Online Services
  • Amex App
  • Social updates

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Using your Card

  • Your Card PIN
  • Places to use your Card
  • Contactless
  • Mobile payments
  • Shop confidently
  • Retail Protection benefits

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Managing your Account

  • Your statement and paying your bill
  • Account alerts
  • Supplementary Cards

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Rewards and Offers

As a Preferred Rewards Gold Cardmember, you are automatically enrolled into our Membership Rewards® programme, which means you will earn points1 on purchases on your new Card. You can then use these points for a wide range of rewards.

Plus, with Amex Offers you have access to shopping, dining, travel discounts and much more2.

Membership Rewards points programme

Earning points

Earn 1 Membership Rewards point for every £1 spent on Card purchases, plus 2 points for every £1 spent directly with airlines or in a foreign currency and 3 points for every £1 spent at American Express Travel Online1. There are no limits to how many points you can earn and they never expire.

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Using your points

We make it easy for you to spend your points the way you want. Use them to offset eligible purchases on your Card statement, pay with points at selected retailers online including Amazon.co.uk, or use your points for a wide range of items and gift cards with your favourite brands on our online catalogue.

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Rewards calculator

By entering your average monthly spend on your Prefered Rewards Gold Card into the calculator below, you'll see how quickly your Membership Rewards points could add up and some of the ways you could reward yourself.

Enter your average monthly spend:

£
£
£
£

per month
points per month

Plus don’t forget that if you spend directly with airlines, on foreign currency or with American Express Travel, you will earn even more points.

In 12 months:

Redeem for

0

From our Travel Partners.

Redeem for

0

Use towards gift cards from our retail partners. Gift cards are calculated by certain set denominations and you may have points remaining.

Redeem for

Points towards Purchases

Redeem your points towards eligible transactions against your Card balance. Minimum 200 point redemption.

Amex Offers

With Amex Offers you can enjoy a delightful range of offers across dining, retail, travel and more.2

24-7 Support

Whether you’re at home or on the go, you can service your Card Account at your convenience.

FAQs

Here are just a selection of FAQs that may be of interest to you as a new Cardmember. For further information, please view the
full FAQs.

Connect with us

Receive offers

Terms and Conditions

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1. Membership Rewards points are earned for every full £1 spent on purchases and charged per transaction at the following rates: one point for every full £1 spent on purchases and charged per transaction, two additional points for every full £1 spent on purchases and charged per transaction on pre-paid hotels, flights, car hire and experiences at American Express Travel (excludes cruises and The Hotel Collection), one additional point for every full £1 spent on purchases and charged per transaction directly with airlines over the phone or online via their official website or affiliated mobile apps (only transactions made directly with the airline will be included for bonus Membership Rewards points, including but not limited to flights, car hire, package holidays and insurance. Bookings made with other travel agents, comparison sites and affiliates will not be included for bonusing) and one additional point for every equivalent £1 spent on your Card in a foreign currency. You may also be eligible for a Welcome bonus, something you will have been notified about at the time of your application. If eligible, you can find out more about your Welcome bonus by logging in to Online Services once you have registered, or by calling the number on the back of your Card. Supplementary Card applications are not eligible for Welcome Bonus offers. Membership Rewards points are not earned on interest, fees (including default fees), balance transfers, cash advances (including transactions treated as cash), loading of pre-paid Cards, American Express Travellers Cheque purchases or foreign exchange transactions; and any amounts that are subsequently re-credited to your Card Account by way of refunds. For full Membership Rewards Terms and Conditions, please visit membershiprewards.co.uk/terms

2. Offer Terms and Conditions apply. Please see individual offers for details.

3. Valid for new bookings with participating providers of at least two consecutive nights made online through americanexpress.co.uk/travel or with The Hotel Collection Booking site. Payment must be made in full with an American Express Card in the Preferred Rewards Gold Cardmember’s name. This benefit is for Preferred Rewards Cardmembers only. The Gold Cardmember must travel on the itinerary booked. The Cardmember will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $75 USD. Eligible charges exclude charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. Limit one credit per room, per stay. Room upgrade is based on availability and eligibility at check-in. Three-room limit per Cardmember per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating providers and benefits subject to change. Benefits are not awarded for stays less than 2 nights. Bookings for participating hotels at The Hotel Collection made online at americanexpress.co.uk/travel will not earn 2 additional Membership Rewards points for every £1 spent, but will be earned at the normal rate of 1 point for virtually every £1 spent. Payment must be made with American Express Card only, Cardmembers are not able to pay with Membership Rewards points for bookings made with The Hotel Collection.

4. In order to fulfil your membership with LOUNGE CLUBTM, we will share certain information about you with the Priority Travel Group Holdings Limited ("PTG") who administer the LOUNGE CLUBTM programme. PTG will provide complimentary membership for the primary card holder to LOUNGE CLUBTM, and issue a card and lounge listing. You will be entitled to two complimentary lounge visits at participating lounges each year you hold a valid Preferred Rewards Gold Card, which may be used by the primary Cardmember or by the primary Cardmember and one guest. Once you have activated your American Express Preferred Rewards Gold Card, please allow up to 28 working days for your LOUNGE CLUBTM card to arrive in the mail. Use of the airport lounges will be governed by the terms and conditions of LOUNGE CLUBTM which are available in full at www.loungeclub.com, which you agree to comply with by applying for a Card. You also agree that lounges may charge lounge usage fees at the prevailing rate (currently £15 per person, per visit) for any lounge visits that exceed the two complimentary lounge visits per membership year to your American Express Preferred Rewards Gold Card. The lounge usage fees charged are at the discretion of PTG and any changes to the lounge access fee will be advised by them.

5. Please read the Insurance Documentation for full details of the Protection benefits currently available and to understand the limits and exclusions that may apply.

6. Hertz Gold Plus Rewards enrolment is required to access the benefits, please enrol at Hertz.com/AmexBenefits 10% off Hertz's publicly available retail car rental rates excludes Special Offers, and is offered at time of booking at participating Hertz locations worldwide. One-car-class upgrade applies to standard vehicles only, on rentals of five consecutive days or more, and is subject to availability. Fee-Waived Additional Driver, must be requested at rental location prior to collection and is subject to meeting Hertz's driving requirements. In all cases, a valid Preferred Rewards Gold Card must be registered as the form of payment in your Gold Plus Reward membership profile. Benefits are only available for new reservations and Terms Apply - visit the website for full Terms and Conditions Hertz.com/AmexBenefits Reservations can be made via americanexpress.co.uk/travel, hertz.com, Hertz.com/AmexBenefits or through Hertz worldwide telephone reservations when the member’s Preferred Rewards Gold Card benefits-enabled Gold Plus Rewards membership number is entered prior to completion of the booking.

7. American Express Preferred Rewards Gold Cards issued after September 2011 are equipped with contactless technology. One traditional Chip & PIN transaction must be completed on your new Card once you have activated it before you can make contactless payments. Contactless payments are possible at retailers with American Express contactless technology. Participating stores only. Please check in-store for details. For purchases of up to £30 at stores accepting American Express contactless. Some retailers may still only accept up to the previous £20 limit, whilst others may choose to allow purchases of greater than £30 specifically on Apple Pay transactions. For more information visit americanexpress.co.uk/contactless

8. Minimum Android version 4.1 for Android app. Amex Pay is a feature of the American Express App that allows you to make purchases using an eligible American Express Card with a compatible Android device. Your Cardmember Agreement governs the use of your card in Amex Pay. Your current Card does not need to be contactless in order to use Amex Pay. In order to use Amex Pay, you will need an Android device running KitKat 4.4 or above, with NFC enabled. Amex Pay may not always be available, for example due to service interruptions or merchants using obsolete terminals. You should always carry your plastic Card in case. Amex is not liable for any loss or damage you suffer if you are unable to use Amex Pay at any time. With Amex Pay, you can spend up to £30 at stores accepting American Express contactless. Some retailers may still only accept up to the previous £20 limit, whilst others may choose to allow purchases of greater than £30 specifically on mobile contactless transactions. Please check in-store for details. If you register your Card in Amex Pay, you must keep your device and security credentials safe and secure at all times – in the same way you would your actual Card or PIN. Never share your device security credentials or allow another person to register their fingerprint to your device, as that person will be able to make payments using your Card. If you do allow someone access, you will be responsible for their use of your Card.

You must always use the device lock feature on your mobile device. For more information about safety and security visit the Amex Pay FAQs here.

Call us immediately using the number on the back of your Card if your device has been lost, stolen or compromised in any way. We can suspend or remove your Card from Amex Pay to prevent further unauthorised use.

9. Your current Card does not need to be contactless in order to use Apple Pay. Minimum iOS version 9.2 required, available for eligible iPhones and iPads. For a full list of eligible devices, please visit the Apple website.

10. For more information and to view Terms and Conditions, please read our SafeKey FAQ’s.

11. Subject to application and approval. Supplementary Cards are issued under and subject to the Terms and Conditions of your existing Cardmember Agreement, and as the main Cardmember, you will be responsible for paying all charges on any Supplementary Cards which are added to your Account. Supplementary Cardmembers must be aged 18 or over. As part of the annual fee, main account holders receive 1 Supplementary Card for free. Thereafter, a £45 charge is applied per Card.

12. 10,000 Membership Rewards points will be awarded to your Account after Card renewal if you have made purchases of at least £15,000 within the 12-month period ending on the anniversary of your Preferred Rewards Gold Cardmembership. Should you qualify in any given year, the 10,000 Membership Rewards points will be awarded to your Account within 60 days after your Card renewal. The following charges are not valid charges for the purpose of calculating your spend accrual towards this bonus in a given year: interest, fees (including default fees), balance transfers, cash advances (including transactions treated as cash), loading of pre-paid Cards, American Express Travellers Cheque purchases or foreign exchange transactions; and any amounts that are subsequently re-credited to your Card Account by way of refunds. For full Membership Rewards Terms and Conditions, please visit membershiprewards.co.uk/terms

13. You may refer as many friends or family members as you wish but you can only receive a maximum of 90,000 Membership Rewards points per calendar year for those approved for a Card. Applicants must be UK residents aged 18 years old or over and are subject to approval. All introductory offers are subject to change, can be withdrawn at any time and are not available if your friend currently holds or has held any other American Express Charge Cards in the past six months.

14. Examples are representative of redeeming Membership Rewards points. Rewards displayed are correct as of 25 April 2017 and are subject to change. All rewards are subject to availability.

Statement of Lender and Borrower Responsibilities

American Express adheres to The Standards of Lending Practice which are monitored and enforced by the Lending Standards Board

American Express Services Europe Limited has its registered office at Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. It is registered in England and Wales with Company Number 1833139 and authorised and regulated by the Financial Conduct Authority.

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