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Introducing your

Card

Everything you need to know is here

Here is all you need to know about getting started with your Platinum® Card. You’ll find helpful advice about online Card activation, how to register for and manage your Account via Online Services, how to pay your bill and more.

If you haven’t already activated your Card, you can do so quickly and securely online now.

You can also register for Online Services at the same time which will allow you to manage your Account whether at home or on the go via the Amex App, 24-7. You will be able to: 

  • View your PIN 
  • View your Account balance and pay your bill online 
  • Set up mobile and email Account alerts to help keep up to date 
  • Manage your marketing preferences and register for special offers and updates 
  • Watch your Membership Rewards balance add up1 
  • See all your Card benefits, rewards and offers.


Your PIN number is 4 digit code that you will need to use to authorise Card transactions in-store. If you didn’t select your PIN during your Card application process, you’ll receive a letter by post enclosing an auto generated PIN. For security reasons, this will be sent separately from your Platinum Card and should arrive within 10 business days of receiving your Card. If you want to change your PIN for something simpler to remember, it’s easily done at one of the 30,000 UK LINK cash machines.

View your PIN online

Forgotten your PIN? Log in to your Online Services Account to view it online. You will be required to enter your Customer Password, which is the 4-digit password used when calling Customer Services. You will have the opportunity to set up your Customer Password when activating your Card online.

Image showing where to find the security code on the front of your American Express card

Card number and security code

Your Card number is embossed on the front of your Card. The Card security code is an added security feature to help protect you against fraud. Your 4-digit security code can be found on the front of your Card, towards the right, and printed flat (unlike the Card number). You may be asked for this number during phone and online transactions.

Customer Password

Your Customer Password is a 4-digit code used to identify you when you call Customer Services and also to view your PIN online through Online Services.

You can set up your Customer Password when you activate your Card online by choosing from four options: Mother’s birthday (DD/MM), Father’s birthday (DD/MM), numeric password (4 digits) or memorable date (DD/MM).

To reset your Customer Password, please call Customer Services using the number on the back of your Card.

283146A01_ICSS_CONTACTLESSWECOMEPACKS_DROPDOWN_PLAT_8.jpgDon’t you just love it when you get something extra? In addition to the usual Chip and Pin, your new Card now contains clever contactless technology, making it quick and easy to purchase items under £30.*

More rewarding than cash


You'll pick up your usual rewards every time you use your Card instead of cash for those smaller everyday purchases like sandwiches, coffee or travel.

Just as secure as your normal transactions


Our contactless technology is just as safe and secure as Chip and PIN. Every transaction is protected by the usual fraud protection guarantee offered by American Express, making it safer than using cash. As an additional security measure we may occasionally ask you to complete a traditional Chip and PIN transaction.

A quick, convenient way to pay


Simply touch your Card against a contactless-enabled Card reader and the reader should confirm with either a light, beep or indicator to show that your Card has been read.
You can use your Card at the thousands of shops, restaurants and bars around the UK that accept American Express contactless.

Getting started

You may need to complete one Chip & PIN transaction at first to enable your new Card for contactless payments.

To find out more, visit americanexpress.co.uk/contactless

*Participating stores only. Please check in-store for details.

Your monthly American Express statement contains:

  • your transactions for the month
  • the monthly balance due
  • your payment due date
  • your rewards balance.

Go paperless, view your statement online


Why not cut down on post? You can view your statements and payment due date online via your Online Services Account. To ensure your payment due date is set to one convenient for you, please contact Customer Services to discuss changing the date your statement is sent each month. If your Account is currently overdue for payment it will need to be up to date before requesting any change.

To make things easy, you can also set up payment reminders to alert you when your statement and payment is due.

Amex App

Once you've registered for Online Services, you can manage your Account from anywhere, at any time by simply downloading the Amex App. You will be able to do all this:

  • Activate your Card
  • View transactions, your Account balance and pay your bill
  • View your Membership Rewards points balance1 and explore Amex Offers for dining, shopping and more3.

Mobile payments

With Amex Pay, you can use your Android device to make payments with your eligible Card. Activate your Card for American Express Pay in the Amex App, then unlock and tap to pay4. Learn more here.

What's more, with Apple Pay, you can use your iPhone or Apple Watch to pay in store with your eligible Card. Plus, you can use Apple Pay for in-app purchases on your eligible iPhone or iPad5. Learn more here.


You can view your latest statement and payment due date online by registering for Online Services. To ensure your payment due date is set to one convenient for you, please contact Customer Services to discuss changing the date your statement is sent each month. If your Account is currently overdue for payment it will need to be up to date before requesting any change.

There are many ways to pay your bill in an efficient, secure way. Take your pick from the options below.

Online

It's fast and simple to pay your bill online using a debit card. Log in to your Online Services Account to make a payment.

Direct Debit

A Direct Debit automatically makes your payments each month, so you don't have to keep remembering to do it. Set it up online once you’ve registered for Online Services, by clicking ‘set up direct debit’ on your Card Account page and following the step by step instructions.

Post

Send us a cheque payable to American Express Services Europe Ltd. Include the payment slip at the bottom of your statement and write your Account number on the back of your cheque.

Bank

You can pay your bill in person at a bank either by bank giro, using the payment slip provided on your statement or by cheque.

Platinum Concierge

UK: 0800 917 8054
International: +44 1293 820 925

24/7 Global Assist®

+44 (0) 20 3126 4113 

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Card, we’re just a phone call away ready to help, wherever you are.

Worldwide Travel Insurance

+44 (0) 870 600 0342
Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm.

Purchase and Refund Protection

+44 (0) 345 841 0059
Monday-Friday 8.30am – 5.30pm.

Visit our FAQs section for quick access to the most commonly asked questions about American Express.

Go Paperless

Why not cut down on post? View your statements securely online via your Online Services Account.

Download the Amex App

Manage your Account from anywhere, at any time by simply downloading the Amex App.

Terms and Conditions

1. Membership Rewards points are earned for every full £1 spent on purchases and charged per transaction. Cardmembers will earn 1 additional Membership Rewards point for every £1 spent on eligible prepaid flights, hotels, car hire and experiences on americanexpress.co.uk/travel. This excludes cruise bookings. Products that are booked on the American Express Travel website which are not prepaid, but are paid directly to the supplier are not eligible to earn the additional Membership Rewards points. When paying with a combination of your American Express Card and Membership Rewards points, only the value applied to the Card is eligible to earn Membership Rewards points. Membership Rewards Terms and Conditions apply when booking on American Express Travel. Please allow up to 10 weeks for Membership Rewards points to be credited to your Account. To earn or exchange Membership Rewards points, Cards must be registered to the American Express Membership Rewards programme, and be active and current in their payments. Membership Rewards points are not earned on interest, fees (including default fees), balance transfers, cash advances (including transactions treated as cash), loading of pre-paid Cards, American Express Travellers Cheque purchases or foreign exchange transactions; and any amounts that are subsequently re-credited to your Card Account by way of refunds. Membership Rewards Terms and Conditions apply to all Membership Rewards points redemptions. Please visit membershiprewards.co.uk  to view the full Terms and Conditions. You may also be eligible for a Welcome bonus, something you will have been notified about at the time of your application. If eligible, you can find out more about your Welcome bonus by logging in to Online Services once you have registered, or by calling 0800 917 8053. Supplementary Card applications are not eligible for Welcome Bonus offers.

2. One traditional Chip & PIN transaction may be required to be completed on your new Card once you have activated it before you can make contactless payments. Contactless payments are possible at retailers with American Express contactless technology. Participating stores only. Please check in-store for details. For purchases of up to £30 at stores accepting American Express contactless. Some retailers may still only accept up to the previous £20 limit, whilst others may choose to allow purchases of greater than £30 specifically on Apple Pay transactions. For more information visit americanexpress.co.uk/contactless

3. Offer Terms and Conditions apply. Please see individual offers for details.

4. Minimum Android version 4.1 for Android app. Amex Pay is a feature of the American Express App that allows you to make purchases using an eligible American Express Card with a compatible Android device. Your Cardmember Agreement governs the use of your Card in Amex Pay. Your current Card does not need to be contactless in order to use Amex Pay. In order to use Amex Pay, you will need an Android device running KitKat 4.4 or above, with NFC enabled. Amex Pay may not always be available, for example due to service interruptions or merchants using obsolete terminals. You should always carry your plastic Card in case. Amex is not liable for any loss or damage you suffer if you are unable to use Amex Pay at any time. With Amex Pay, you can spend up to £30 at stores accepting American Express contactless. Some retailers may still only accept up to the previous £20 limit, whilst others may choose to allow purchases of greater than £30 specifically on mobile contactless transactions. Please check in-store for details. If you register your Card in Amex Pay, you must keep your device and security credentials safe and secure at all times – in the same way you would your actual Card or PIN. Never share your device security credentials or allow another person to register their fingerprint to your device, as that person will be able to make payments using your Card. If you do allow someone access, you will be responsible for their use of your Card.

You must always use the device lock feature on your mobile device. For more information about safety and security visit the Amex Pay FAQs here

Call us immediately using the number on the back of your Card if your device has been lost, stolen or compromised in any way. We can suspend or remove your Card from Amex Pay to prevent further unauthorised use.

5.Your current Card does not need to be contactless in order to use Apple Pay. Minimum iOS version 9.2 required, available for eligible iPhones and iPads. For a full list of eligible devices, please visit the Apple website

Statement of Lender and Borrower Responsibilities

American Express adheres to The Standards of Lending Practice which are monitored and enforced by the Lending Standards Board.

American Express Services Europe Limited has its registered office at Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. It is registered in England and Wales with Company Number 1833139 and authorised and regulated by the Financial Conduct Authority.

Copyright© 2017. American Express Company. All Rights Reserved.