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Need us?
Here’s how to reach us.

You can reach us either by mail or phone.

We've also put together answers to the most commonly asked questions, click here for FAQs.

Accept American Express Cards:

0800 339 911
Monday to Friday, 8am to 6pm
Corporate Purchasing Cards:

01273 607 000
Monday to Friday, 9am to 5pm
Travellers’ Cheque Registration:

0800 783 0474
Monday to Friday, 9am to 7pm (Lost and Stolen assistance 24 hours)
Travellers’ Cheque Authorisations:

0800 587 6023
24 hours, 7 days a week
Merchant Customer Service:

01273 675 533
Monday to Friday, 8am to 6pm
Saturday, 9am to 5pm
Write to us

American Express Payment Services Limited
Merchant Services
Amex House
Edward Street
BN88 1YR

We pride ourselves on our high quality products and customer service and take your concerns very seriously.

However, there may be times when you feel that our service has fallen below the standard you expect. If this is the case, and you wish to make a complaint, we will do our best to try and resolve the issue.

By clicking on the link below, you will access is a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information.

Our Complaints Procedures