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“A bus, a jostling crowd, and a tourist in the midst. I didn’t feel a thing, but before I knew it everything had gone. Cash, passports, Travellers Cheques. My carefully planned holiday was in shreds. But with one call, I was back on track. American Express contacted the police, the Embassy and organised replacement cards. They even offered me a cash advance to tide me over. Suddenly everything started to look rosier.”

Call us wherever you are in the world, whatever time, day or night. If you’ve got a problem we can start to put things right straight away.


Safe and Secure

Our Personal Cards’ global fraud, travel and shopping protection systems are designed to cope with real life – no matter how extraordinary that may be. Find out more about how you’re protected here.

Travel back-up
Our global network means we’re always there for you and your family, if you need help or assistance.

Shopping protection
New purchases are protected for 90 days1.

Fraud Protection
Don’t worry, if the worst should happen, you’re protected against fraudulent use of your account.

Lost or stolen Card?

Simply call us on: 0800 917 8047 or +44 (0)1273 696 933

Frequently Asked Questions

Visit our Safe and Secure FAQs for additional information about how we protect you