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About Samsung Pay

  
Tell me about Samsung Pay and how I can use it as an American Express Cardmember

  • Samsung Pay is a way to make contactless payments using your compatible Samsung device
  • You can now use an eligible American Express Card with Samsung Pay to pay for goods at retailers that accept American Express contactless payments
  • As an American Express Cardmember, you can also get these features in Samsung Pay:
    • Real-time notifications and details about your purchases with your Card in Samsung Pay
    • Seamless connection with the Amex app for enhanced account monitoring, servicing on the go and access to rewards and offers
  • See how to add your Card now.

  
Which American Express Cards are eligible for Samsung Pay?

  • An eligible Card is an active UK American Express issued Personal, Small Business Credit, Charge Card, Corporate and ICC Sterling
  • Your current Card does not need to be contactless in order to use Samsung Pay
  • American Express Pre-paid Cards and are not eligible
  • See how to add your Card now.

  
Which devices are eligible for Samsung Pay?

  • Please visit Samsung.com for a full list of compatible devices. To check if your device is compatible with Samsung Pay, visit http://www.samsung.com/uk/samsung-pay/
  • In order to use Samsung Pay, you must agree to Samsung’s terms of use and privacy policy. American Express has no control over Samsung’s decisions to change Samsung Pay or any of its services, products or software.

  
Do you share my Card Account number or other information with Samsung?

  • We will never share your Card Account information with Samsung
  • To deliver the best Samsung Pay experience to you, we will display some Account information on your device (for each American Express Card you have selected to use.)
  • This information will include recent purchases on each Card you are using. We always use your information in accordance with the American Express Online Privacy Statement
  • To understand which personal information Samsung will have access to once you register your Card you can find out more by reading Samsung's Privacy Policy.

  
How secure is a Samsung Pay transaction?

  • Your Card in Samsung Pay is protected by your secure Samsung Pay PIN, fingerprint or iris. For your security, when you make a purchase using Samsung Pay, you must authenticate with Samsung Pay PIN or Fingerprint
  • A digital card number, separate and unique from your physical Card account number, is used to make a purchase with Samsung Pay.
  • Your plastic Card details are never shown in the app or shared with the merchant when you make payments in store.

  
Can anyone other than me pay for goods and services using my device?

  • Any person with your Samsung Pay PIN registered to your device will be able to authorize transactions using your Card in Samsung Pay
  • You must keep your device safe and secure, and your Samsung Pay PIN secret. Do not let anyone else, including family members, have their fingerprint or iris registered to your device while your Card is registered with it
  • Refer to the security settings on your device for further information.

  
What are the Terms and Conditions to use Samsung Pay?

Your American Express Cardmember Agreement governs the use of your American Express Card in Samsung Pay. However, you are required to accept the "important information" displayed when you set up your American Express Card into Samsung Pay.

How to set up

  
How do I add my Card to Samsung Pay to use it for payments?

  • It’s simple to add your Card to your compatible Samsung device:
  • Open the Samsung Pay app on your device and tap "Add" sign. (If you do not have the app, you can download it from the Google Play Store.)
  • Add your Card manually by entering your Card information or scan a picture of your Card.
  • Enter your Security Code (the 4 digit number on the front of your Card) and accept the American Express Terms of Use for Samsung Pay. (You will also need to accept Samsung’s own Terms & Conditions which you can find here.)
  • To add an eligible American Express Card on Samsung Gear, you must first pair it with a supported Samsung phone using the phone's Samsung Gear app. Once paired, open the Samsung Gear app, go to "Samsung Pay" and tap on "Add Card."

  
How do I set American Express as my default Card?

  • When you open your Samsung Pay app you will see your enrolled Cards and will be able to select your American Express Card to make your payment. The first Card you enroll will normally be your default Card. See how to make a payment with Samsung Pay now.

  
What is a Security Code and why is it required?

  • The Security Code for your American Express Card is the 4 digit, non-embossed number printed above your Card Account number on the front of your physical Card
  • For security reasons, you will be required to enter your Security Code when adding your Card to Samsung Pay.

  
I was sent a one-time Verification Code. What is this and why is it required?

  • For security purposes, when adding your Card to Samsung Pay we may ask you to enter a one-time Verification Code to confirm your identity
  • This code is a unique series of numbers and/or letters that you can choose to receive by email or text during the set-up process
  • For Samsung Gear, you will need to enter the Verification Code for the Card you are adding by going to the Samsung Gear app on your supported Samsung phone.
  • Please note that you will need a working Internet and/or data connection to receive a one-time Verification Code.
  • Your one-time Verification Code may expire if you aren’t able to enter it within 10 minutes. You can request another code by selecting your preferred verification option again.
  • If you opted to receive your one-time Verification Code by email but can’t find it in your inbox, please check your ‘Junk’ folder before requesting a new one
  • If you are unable to get a one-time Verification Code, please contact American Express Customer Care.

  
Can I load more than one Card or use my Card on more than one Samsung device?

  • American Express allows a maximum of 6 Cards on one device
  • You can also add your Card to a maximum of 3 eligible Samsung devices – you will need to set it up on each device.

  
Can I use my Card with multiple Samsung accounts?

  • Yes. American Express allows you to add your eligible American Express Card to 2 unique Samsung accounts.

Using Samsung Pay Back To Top

  
Where can I use Samsung Pay?

  • In-store
  • You can use Samsung Pay to make payments with your compatible Samsung device wherever American Express contactless payments are accepted
  • Just look for the contactless and/or Samsung Pay symbol at checkout.

  • In-app
  • You can also use Samsung Pay in participating merchant apps with supported devices
  • Look for the “Buy with Samsung Pay” button at checkout within the apps.

  
How does Samsung Pay work?

  • In-store
  • If Samsung Pay is your default wallet, to make a payment using it open your device, hold it near the contactless reader and authenticate using Samsung Pay PIN or Fingerprint.
  • To use “Simple Pay”, swipe up, hold the device near the contactless reader and authenticate using Samsung Pay PIN, Fingerprint or iris (for S8 or later devices).
  • If Samsung Pay is not your default wallet, open Samsung Pay app, hold the device near the contactless reader and authenticate using Samsung Pay PIN or Fingerprint.
  • When the transaction is successful, you will see a tick mark on your screen
  • You will feel a brief vibration or hear a beep from the device before your purchase is completed.
  • In-app
  • Look for the ‘Samsung Pay’ icon at the online checkout to find out if it is a participating retailer whilst shopping on your device
  • Simply tap the icon and review your payment information and contact details, and authenticate the transaction via your PIN, fingerprint or iris to complete your purchase
  • You will see a tick mark on the screen when your payment is complete.

  
Do I need to have an active internet connection for Samsung Pay to work?

  • There is a limited number of transactions permitted during a period without internet access, after which your device will need an internet connection to make additional authorizations
  • You will also need an active internet or data connection to activate the app or add a new Card.

  
How much can I spend in a Samsung Pay transaction?

  • You can make Samsung Pay transactions up to £30 at merchants accepting Amex contactless. Increasingly merchants are also enabling transactions higher than £30 for mobile contactless. At many retailers you can make Samsung Pay transactions up to £30 (where American Express contactless is accepted.)
  • Please check in-store for details.

  
Do I still get the rewards I get with my Card when I use Samsung Pay?

  • Yes, you receive all of the same rewards, security and benefits of your American Express Card when you use it with Samsung Pay
  • Please visit your Card Account or the Amex app to see your individual Card benefits.

  
Can I take advantage of Amex Offers using Samsung Pay?

  • Yes, if you enrol your Card at Amexoffers.co.uk for specific offers at merchants that accept American Express contactless payments, you can make qualifying purchases using Samsung Pay that will be eligible for the offers
  • To learn more about enroling in eligible offers, please visit Amexoffers.co.uk.

  
What is a Digital card number and how is it different from my Card Account number?

  • We will never share your Card Account information with Samsung
  • When you add your American Express Card to Samsung Pay a Digital card number is created which is different to your Card number and unique to your device
  • Your Digital card number is used to make purchases with your Card using Samsung Pay
  • You can find the last 4 digits of your Digital card number by tapping on your Card in the Samsung Pay app and scrolling down to your Card details.

  
How do I get a refund for something I purchased with Samsung Pay?

  • If you have returned an item purchased via Samsung Pay the retailer may ask you to provide the last four digits of your Digital Card Number
  • The last four digits of your digital card number for your Card are listed to the left of the Card in the Samsung Pay app.
  • Please remember to keep the original receipt you received from the merchant at the time of purchase as the transaction details listed in Samsung Pay are not an official receipt.

  
I’m having a problem with my device’s software or hardware. What should I do?

  • If you are having difficulty with your software or hardware, please visit Samsung Pay Help Centre for advice
  • American Express has no control over Samsung’s decisions to change Samsung Pay or any of its services, products or software.

  
Are there any costs associated with using Samsung Pay?

American Express will not charge you for using Samsung Pay. Using Samsung Pay might require a data or internet connection so you should check with your mobile phone provider directly to determine if there is a cost associated with your internet service.

  
Using American Express with Samsung Pay on Transport for London

You can use American Express with Samsung Pay on most TfL and National Rail services in London both with your Samsung Device and your Samsung Gear.

With your Samsung device you can also use Transport Card which is a feature on Samsung Pay in UK to allow users to pay at TfL gates in a single tap without fingerprint or PIN. No need to wake-up or unlock the device, just replicate the gesture of tapping a contactless plastic Card. Transport Card functionality is not available for Samsung Gear.

You only have to pre-select a single, default Transport Card during the set up of your Card in Samsung Pay or from the Transport Card Settings

Upon successful tap, the journey will be shown in your Transport History

If you have a query about a charge from TfL for a journey made using Samsung Pay or you need to apply for a Service Delay Refund, please call TfL Customer Services on 0343 222 1234 and they will be happy to help

To be able to use Transport Card, Samsung Pay must be default wallet

If you use Samsung Pay with a payment card issued outside the UK you may be charged overseas transaction fees in line with the Terms and Conditions of your Account. Some Samsung Pay Transactions may not work; for more information, please visit https://tfl.gov.uk/fares-and-payments/contactless/my-card-doesn-t-work

Managing your Card Back To Top

  
How do I view and manage my Card in Samsung Pay?

  • You can view and manage your Cards in the Samsung Pay app.

  
If I receive a replacement Card, do I need to update my Card information with Samsung Pay?

  • No, your Digital card number is connected to your new Card number automatically
  • You can use your Card in Samsung Pay to make transactions before receiving your new physical Card

  
Once I add my Card, how can I remove Cards from my device?

  • To remove your Card from a Samsung phone by selecting your Card in the Samsung Pay app, tapping the 3 vertical dots menu icon in the upper right-hand corner of the screen and selecting “Delete Card.”
  • To remove your Card on Samsung Gear, press the Up button for 2+ seconds to bring up the Cards you've added to your Gear. Select the Card you wish to remove and tap the 3 vertical dots on the right to go into "Settings." Tap the "Trash" icon to delete the selected Card. Alternatively, you can remove your Card from your Gear by going to the Samsung Gear app on your paired phone, then to "Samsung Pay" and tapping "Delete." Please keep in mind that deleting Cards on Samsung Gear will not remove them from Samsung Pay on your phone.

  
My device has been lost or stolen and I want to delete or suspend my Card. What should I do?

  • If you believe your device or Samsung Pay Card information has been lost, stolen or compromised in any way, call us immediately.

Managing your transactions Back To Top

  
What transactions will appear in Samsung Pay and how are they different to my statement?

  • Samsung Pay provides you with information about the recent purchases you’ve made with your phone and physical Card. From time to time, the merchant name listed with your purchases in Samsung Pay may be displayed differently than the information on your American Express statement./li>
  • You will receive transaction notifications for purchases you make using your American Express Card in Samsung Pay and your physical Card.
  • To turn off "Transaction Notifications" for all Cards, open the Samsung Pay app, tap “More,” and tap "Settings."
  • To turn off Notifications for your Gear, you will need to go to the Samsung Pay section within the Samsung Gear app on your phone.
  • Please keep in mind that by turning off your "Transaction Notifications" you will no longer receive transaction notifications from Samsung Pay.
  • For all official statement information, please refer to your online Card Account or the Amex app.

  
How will a Samsung Pay transaction appear on my American Express statement?

  • Samsung Pay transactions will appear on online statements as Samsung Pay transactions and on paper statements as standard transactions
  • On the Amex app, you will be able to expand the selected transaction and see that it was made via Samsung Pay
  • We are always looking at ways to improve our online service and the detail we make available to you.

  
Why do some transaction amounts differ between Samsung Pay and my online Account?

  • For some transactions, Samsung Pay may show a pre-authorization amount, rather than the amount the merchant actually charged
  • An example of this is if a hotel pre-authorizes your Account for £100. The hotel may then only charge your Card £50 for the services you used during your stay, which will reflect in your online Account transactions as £50, however, Samsung Pay will always show the £100 amount.
  • If you see a transaction in Samsung Pay that is higher than you expected, like in the example above, please check your online Account or the Amex App for the correct amount.

  
What if I don’t recognize a charge?

  • Occasionally, something might appear on your statement that you disagree with or want to query. Just contact us and we’ll get on the case to help resolve the charge in question
  • For more information about the security of using your American Express Card Account, please visit our Safe and Secure page on our website.