When you’re on your travels, whether near or far, we work hard to help keep you and your Card safe and secure. In fact, your American Express Card is useful to take on any journey. Even if it's lost or stolen, help is just a phone call away.
If you and your Card part company on your travels - whether through loss or theft - we'll send out a replacement to you as soon as we possibly can (often within two working days).
Your Card also comes with an invaluable 24-hour emergency helpline for you and your family wherever you are in the world*.
Our Global Assist service can help you locate lost luggage and find you a lawyer, interpreter or English-speaking doctor in a hurry. We can provide prescription replacement assistance and arrange an urgent message relay if you need to reach someone back home.
*Not all services are available in all locations and are subject to local laws. Global Assist service isn’t available for the following products: The Costco TrueEarnings(R) American Express Credit Card, The Harrods American Express Credit Card and the Basic Card.
When you’re going abroad, let us know the countries you’ll be visiting and your travel dates in advance so we can keep an eye on your Account. If we detect spending on your Card outside the countries or dates you notified, we can take immediate steps to help stop fraud in its tracks.