How do I report my Card lost, stolen, damaged or not received?

If your Card is lost, stolen, damaged or not received, you can notify us and order a replacement Card using your Online Account or American Express^® App. for online, simply go to Account Management, click on “Order a replacement Card for damaged, lost, or stolen Cards” and follow the instructions provided. For the App, go to the 'Account' tab and select 'Replace a Card' and follow the instructions provided.

If you don’t have an Online Account, please call us immediately on the appropriate 24-hour phone line:

In the UK: 0800 917 8047

Abroad: +44 (0)1273 696 933