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Accessibility Services

Mental Health and Medical Conditions

We recognise that there are circumstances that may affect the way you manage your American Express Account. We want to enable you to access our services in whichever way meets your needs and to provide any necessary support to assist you.

Below you will find a list of our current disability related services and contact details.

Vision Impaired

In partnership with the Royal National Institute of Blind People (RNIB), American Express can provide Braille or Large Print statements. If you would like to receive your statements in one of these formats, please contact us.

Hearing and Speech Impaired

  • Minicom textphone - You can contact us via your textphone using the Text Relay service. Just dial 18001 from your Textphone, then the number you wish to call. This service is confidential.
  • Mobile device and computer – You can contact us using your mobile device or computer via the Next Generation Text Service by installing the NGT software. For full details, visit the NGT website.
  • Online video interpreting services – Sign Live is a Video Relay Service using British Sign Language. For full details, visit the SignLive website.

Contact us

Existing Cardmembers

If you have been diagnosed with any medical condition(s) which affects your ability to manage your Account, then please contact us and a member of our team will be able to assist you.

 

We're available 24/7.

Not yet a Cardmember

If you have a mental or physical health condition which affects your ability to complete our online application please contact us using the details below and a member of our team will be able to assist you.  

 

Our team of specialists are available between 8am and 8pm, Monday to Friday on 0800 032 7404 (Option 2)

Useful Links

 

 

AbilityNet

For help with configuring your computer, tablet and phone to suit your preferences visit abilitynet.org.uk

 

Disability Rights UK

For advice and support for people with disabilities living in the UK visit disabilityrightsuk.org

 

Advice UK 

Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit adviceuk.org.uk

 

Money Advice Service 

For free, unbiased and easy-to-access money tools, information and advice, 

England and Wales: visit moneyadviceservice.org.uk 

Scotland: visit moneyadvicescotland.org.uk

 

Citizens Advice 

For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to adviceguide.org.uk

 

Financial Ombudsman Service 

If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help. Visit financial-ombudsman.org.uk