Welcome to the Help Centre

Card management

Frequently asked questions

How do I Freeze my Card?

How do I activate my Card?

How do I change my PIN?

How do I close my Card Account?

How do I report my Card lost, stolen, damaged or not received?

How do I unlock my PIN?

How do I view my PIN?

How long does it take for my Card to be frozen or unfrozen?

How long will my Card stay frozen?

How many times can I change my PIN?

How often can I freeze my Card?

If I can't find my Card after I freeze it, how do I report it lost or stolen?

Is it safe to change my PIN?

I’ve just received my replacement / renewal Card and was expecting a PIN?

What happens if I need to freeze my Card but I have Additional Cards on my Account?

What happens if I replace my Card while it's frozen?

What happens when I freeze my Card?

When would I freeze my Card?

Why do I need to activate my new PIN code by using the old PIN code?

Will recurring bills (such as monthly subscription to Netflix) continue if my Card is frozen?