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Welcome to the Help Centre

What is the Document Centre?

The Document Centre is a tool that allows you to upload documents such as proof of identification, and send them directly to American Express® without using fax or mail. The following categories have accompanying forms that you must complete and include as part of your upload:

  • Optional Programmes (i.e., Third Party Authorisation)
  • Direct Debit Maintenance
  • Cash Enrolment / Express Cash (Select “Other” from the drop-down options)
  • Name Change

These forms are also available in the Document Centre.

Please keep in mind that the Document Centre can only be used for personal Cards at this time.