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Welcome to the Help Centre

Do I need to notify you of travel?

You do not need to notify us before you travel. However, for your protection, please ensure your mobile phone number and email address is up-to-date with us in case we need to contact you. This will allow you to receive instant notifications and identify suspicious charges on your Card as quickly as possible.

Please note: All non-sterling transactions, whether for cash, goods or services, are subject to a non-sterling transaction fee of 2.99%. Cash transactions at ATM machines (in sterling or foreign currency) are also subject to a cash withdrawal fee of 3% or £3, whichever is higher.