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Set Up Your Online Account

With your online Merchant Account, you have 24/7 access to view your statements, manage disputes, set up alerts, order free signage and update your account information - all in one secure online location.

 

Get More Out of Your Online Merchant Account

 

The online Merchant Account provides you with the convenience, control and flexibility you need to focus on managing your business. Utilise any or all of our helpful tools -- Payments, Disputes, and Account Management -- to help you save time and money, and streamline your day-to-day operations.

 

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A quick, reliable way to track your cash flow.


In payments, see a 12-month record of your submissions, view pending payments, sign up to recieve secure e-statements and more.  You can stay on top of cash flow and gain greater control over your business.

 

 

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Easy-to-manage dispute resolution.*

 

With disputes, recieve automatic alerts for new and urgent enquiries, respond to multiple cases at a time and attach electronic supporting documents.  Save time, reduce paperwork and save money by reducing no-reply chargebacks.

 

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Efficient account management


In Account Management, log on 24/7 to update your contact information at your convenience.  It's a fast, easy way to keep your account up to date.

 

 

 

 

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Support when you need it


Along with these tools, you'll have the full support of American Express.  You can contact us at any time via e-mail through the Secure Message Center with questions or servicing requests for your account.

 

 

 

Keep your account details up to date

 

As part of our regulatory obligation as an Authorised Payment Provider, American Express are periodically required to review the information we hold on our customers and take steps to ensure that this information continues to be both accurate and up to date.

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To help us ensure that we keep your account details up to date we kindly request that you complete a copy of our 'American Express Merchant information collection form'. 

 

Upon clicking on the link, select the 'Support and Services' drop down box and click on the link titled 'American Express Merchant Collection information form.' Once complete, please return it to us, along with any of the additional relevant documents requested to the address below.  If you have any questions simply call our Merchant Customer Services Team on 0800 032 7216 who will be happy to assist you.

 

Return Address:

UMC 52-01-008

American Express

PO Box 72

Brighton

BN88 1AH

 

Accept our Cards and enjoy the backing of American Express