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ENROL WITH ONLINE SERVICES - YOUR QUESTIONS ANSWERED

arrow down Do you already have a User ID and Password?
arrow down Create User ID and Password
arrow down Forgotten Your Password or want to change your Password?
arrow down What do I do if I’m having difficulty creating a User ID and Password?
arrow down What do I do if I have forgotten my User ID, Security Validation Question, and/ or Security Validation Answer?
arrow down What do I do if I’m unable to change my Password online?
arrow down Why would I want to create a separate User ID and Password?
arrow down What do I do if the User ID I selected is already taken?
arrow down What do I do if the server is not responding?
arrow down What do I do if online access to my account is temporarily suspended?
arrow down Is my confidential information secure?
 
 
 
 

Do you already have a User ID and Password?

 
  • Yes. Enter your My Account User ID and Password.
  • No. Click on the "Go" button within the "No" box on the page if you have not registered online for a service.
  • Yes, but I want a separate User ID and Password to my existing User ID and Password. Click on the "I would like a separate User ID and Password" link if you would like to create a separate User ID and password(e.g. for a business Card account versus a personal Card account).
Need help with creating a User ID and Password? Click here

Forgotten your password or need to change it? Click here


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Create User ID and Password

 
Create a User ID and Password to setup access to My Account. Then click 'Continue' so that you can log in to My Account.

Follow the guidelines provided on the Create ID & Password page(s). If you are having difficulty, click here to refer to the FAQ section

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Forgotten Your Password or want to change your Password?

 
Click on the "Forgotten Your Password?" link on the Log In page and follow the directions to change your Password. If you are having difficulty‚ click here to refer to the FAQ section.

This User Name and Password can be used to access My Account.

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What do I do if I’m having difficulty creating a User ID and Password?

 
Make sure you carefully follow the guidelines:

1. Your user ID and Password cannot be the same.
2. User IDs must:
  • be 5 to 20 characters in length
  • contain at least one letter
  • not contain spaces
  • not contain special characters such as (&>*!%)
Examples of a valid password are: snowman4, 810main, and year2k. 3. Passwords must:
  • be 6 to 8 characters in length
  • contain at least one letter and one number
  • not contain spaces
  • not contain special characters such as (&>*!%)
Examples of a valid password are: snowman4, 810main, and year2k.

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What do I do if I have forgotten my User ID, Security Validation Question, and/ or Security Validation Answer?

 
For Security purposes, American Express does not allow you to change your User ID or Security Questions and Answers online. Please call Customer Services on 0800 032 7728 or +44(0)1273 576111.

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What do I do if I’m unable to change my Password online?

 
You may have made an error in attempting to change your Password online. For further assistance, please call 0800 032 7728 or +44(0)1273 576111.

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Why would I want to create a separate User ID and Password?

 
If you would like to create a separate User Id and Password (to manage your business Card account separately to your personal Card account), please click on "I would like to set up a separate User Id and password".

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What do I do if the User ID I selected is already taken?

 
If the User ID you would like to use is already taken, create a different one by adding numbers to your User ID (e.g. Mark37). For ease, try using a memorable number, like your birthday or year, e.g., Joe1976.

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What do I do if the server is not responding?

 
If you are experience delays or the site is unresponsive to your request, you can:
  • Try again by hitting the Back, Refresh or Reload buttons on your web browser
  • Come back later and try again
If the problem persists, call 0800 032 7728 or +44(0)1273 576111.

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What do I do if online access to my account is temporarily suspended?

 
For your protection, online access to your account will be temporarily suspended if:
  • You entered the wrong User ID and/or Password multiple times
  • You entered the wrong Security Validation Question or the wrong Security Validation Answer multiple times
Please call 0800 032 7728 or +44(0)1273 576111 to re-activate your online account.

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Is my confidential information secure?

 
Yes. American Express requires that a "secure session" be established before requesting or providing confidential information. This secure session is created using Secure Socket Layer (SSL). During the secure SSL session, a private conversation using public key cryptography is created that only your computer and American Express systems can understand.

American Express Customer Service is available for assistance with logging in, registration, User IDs and Passwords, please call 0800 032 7728 or +44(0)1273 576111.

If you can’t find the answer to your problem here, or if the problem persists, call our Internet support on 0800 032 7728 or +44(0)1273 576111.

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