Skip to main content
Start of menu
Search United Kingdom website
Close Menu

LOST OR STOLEN CARD?

Simply call us on: +44(0)1273 696 933 and we'll take care of the rest.

SAFE AND SECURE: FREQUENTLY ASKED QUESTIONS

If you think you will have problems remembering the PIN, you can change it at any one of 30,000 UK LINK ATMs that offer PIN services. Find an ATM near you which offers PIN services.
1. If you change your PIN do not use numbers that are easily associated with you - like your birthday or part of your telephone number. Also avoid numbers that are easy to guess - like sequential or repeated numbers.

2. Random combinations of numbers are best and some people find it helps to combine numbers that have relevance to themselves - for instance, your mother's house number (46) with your favourite football player's number (11).
If you have forgotten your PIN, simply call Customer Services (the number can be found on the back of your Card) and we will send you a reminder in the post straight away.
If you enter the wrong PIN three times in a row, while making a purchase, it will be locked, preventing further use of the Card. If this happens you will need to unlock your PIN at a UK LINK ATM that offers PIN services. Find an ATM near you which offers PIN services. However, if you cannot unlock your PIN, just call American Express Customer Services and request a PIN reminder. When you receive the reminder, you can then unlock your Card at any UK LINK ATM that offers PIN services.
If you have entered an incorrect PIN three times in a row at an ATM, you will not be allowed to try to enter your PIN again. The ATM will not take your Card but will return it to you. If you remember your PIN you will be able to unlock it the following day at a UK LINK ATM that offers PIN services. However, if you need a PIN reminder, call Customer Services (the number can be found on the back of your Card) and we will send you one in the post. You will then need to go back to a UK LINK ATM that offers PIN services to unlock your PIN before you are able to use it again.
For online and telephone purchases, you will not be required to provide your PIN. You may be asked to provide the four-digit security code on the front of your Card. Your Card may also have a three-digit code on the reverse; however it is the four-digit code on the front of your American Express Card which is relevant for such purchases.
You will still need to sign for purchases made outside the UK as not all countries have converted to Chip and PIN technology.
Yes. For security purposes you must still sign the reverse of your Card.
Chip and PIN has been designed to make it accessible to as many people as possible, however if you have a disability that makes it difficult for you to use or remember a PIN, please call American Express Customer Services to request a Chip and Signature Card.
If your PIN has been used with a fraudulent transaction, we will always examine the circumstances in which this occurred. If your PIN has been compromised through no fault of your own, you won’t be held responsible for any fraud that occurs. If you have not taken reasonable care to protect your Card and PIN, you will be held liable for any fraudulent transactions.