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Security Centre

 

 

 

 

 

American Express security

Protecting you, wherever you are 

 

Shop confidently whenever you use your American Express® Card, with our advanced security systems. From

Account monitoring to online safety protection and fraud alerts, we make sure you're in safe hands. 

 

 

 

Report Fraud

 

 

 

If you think you've been a victim of fraud, we're here to help. Call us on +44 (0) 800 917 8047 immediately. 

 

 

 

 

 

 

 

Global Assist® 

 

 

 

No matter where you are in the world*, if it matters to you, it matters to us. Our Global Assist® Helpline is ready and waiting. Call us on +44 0800 028 6436.

 

 

 

 

 

 

 

 

Emergency Card Replacement

 

 

 

Has your Card been lost or stolen abroad?

You’ll receive a replacement Card, usually within two working days.*

If you’ve added your Card to a mobile wallet such as Apple Pay, this will be instantly updated. If you’re overseas call us on +44 (0)1273 696 933 or live chat with us here.

 

 

*Not all services are available in all locations, and all are subject to local laws. Global Assist service isn’t available for the Basic, Harrods and Costco Card. Travel related advice is complementary, but you may be required to pay for any arranged services provided. 

 

Shop Confidently

 

Learn more about how American Express keeps you safe and secure, at home and abroad. 

 

SafeKey

 

SafeKey and Express List

 

Shop safely with SafeKey. It's smart technology that helps us make sure it's really you when you're shopping online. Express List makes online checkout at your favourite websites much simpler. 

 

 

purchase protection

 

Purchase Protection

 

What you buy matters to you so it matters to us. Your American Express Card purchases are covered for up to 90 days*, protecting you against theft or damage.

 

 

*Terms, conditions and exclusions apply.

 

fraud alerts

Fraud Alerts

 

Shop confidently with your American Express Card knowing we have your back. Our intelligent security systems monitor your Account, and if we spot anything unusual, we'll notify you immediately. 

 

 

card assistance abroad

Card Assistance Abroad

 

Our Global Assist® Helpline is there to help you, around the clock, and around the globe. From delayed departures to lost luggage, you're in safe hands 24/7*.

 

 

*Terms, conditions and exclusions apply.

 

authentication

 

Authentication

 

Our intelligent security systems help us keep you secure when you’re paying instore, shopping online or accessing your Online Account, no matter where you are in the world. Learn how to verify yourself simply and securely with a push notification or verification code.

 

mobile wallet security

 

Mobile Wallet Security 

 

With four layers of protection, your American Express Card linked to your mobile wallet, is the go-to Card for added security when you're out and about.

 

 

 

Protecting yourself from fraud

Phishing, scams and online safety

To stop fraudsters, and to keep you

safe and secure, we have a range of helpful advice to protect you against their tricks and scams. 

 

 

Read more here 

Identity fraud

When it comes to protecting your identity, we have a number of easy tips to help you avoid identity fraud. Learn more about how you can keep your details safe and secure. 

 

Read more here 

 

 

Looking for your Privacy settings?

 

We want you to know how we may collect, use, share, and keep information about you and the choices that are

available to you.