• The sender calls you something general like 'customer' instead of your name
• They ask you to act urgently, or tell you that unless you do something right away, your account may be suspended or closed
• They ask for your username, password and bank details
• They ask you for a verification code that has been sent to you by text or email
• They want you to open an attachment you weren't expecting
• The email has been sent from a different address from what it appears or it is a free website address
• The email contains spelling or grammar mistakes
• Hover over the senders email address to check it's the same as it appears in an email.
  

• Don't give out your PIN, password, log-in details or card details
• Don't give out a verification code if you weren't expecting it, even if it's from American Express 
• Keep your anti-virus software up to date and install a firewall
• Make sure your spam filter is switched on

Check the sender's address. We will normally email you from these addresses:

@americanexpress.com

@aexp.com

@welcome.aexp.com

@americanexpress.co.uk

@email.americanexpress.com

@welcome.americanexpress.com

@aexpfeedback.com

Fraudsters may send you a text message that asks you to confirm your Account details. You can spot them in the same way you can spot a phishing email. Contact us straight away if something seems odd.

• Someone calls you asking to confirm your Account details
• Someone calls you asking for your PIN, Card details and/or Card security code
• Someone calls you asking for a verification code that has just been sent to you by email or SMS
• They ask you to act urgently, or tell you that unless you do something right away, your Account may be suspended or closed
  

• Never divulge your Account details or verification codes over the phone
• We will never ask for the 4-digit or 3-digit security code on your Card 
• If something doesn't feel right, simply hang up, then call us on the number on the back of your Card

• If we call you, we will only ever ask security questions which require answers in partial form, we will never ask you for your PIN or password
• We will never ask for the 4-digit or 3-digit security code on your Card 
• If we call you, we will not send you a verification code via email or text and ask you to confirm it over the phone
• If something doesn't feel right, simply hang up, then call us on the number on the back of your Card