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Scams, phishing and online safety





There is a range of simple and effective ways to protect yourself online. Our tips will show you how

to avoid scams, how to spot phishing emails, how to stay safe online and how to keep your Account

details private and secure.


Phishing Emails

Email phishing is when a fraudster attempts to trick you into doing things, often handing over passwords or verification codes, directed in an email that may initially seem legitimate. Always be cautious when you see emails from recipients you don't recognise.

Report a suspicious email 


Report a suspicious email by sending it to:

Website Scams

Fraudsters may create a fake website that appears legitimate to attempt to trick you into entering your personal information such as your password or PIN. Find out how to check if it's a legitimate website. 

Report a suspicious website


Report a suspicious website by sending it to:



Phone Scams

Fraudsters may call you pretending to be from

American Express. This can also be done via 'spoofing', where a fraudster presents their number as ours. They will often ask for personal information such as your account details or a verification code (something we would never, ever do). Find out how to protect yourself against them.

Report a phone scam


Contact us straight away if you think you've been a victim of a phone scam, we're here to help and protect you.


Contact us

Identity Theft


Your details are private. Let's keep it that way.

How we keep your Account safe

Fraud Protection Guarantee

If you do become a victim of fraud, our Fraud Protection Guarantee means you won't be held responsible for any fraudulent charges, provided you've taken resonable care to protect your Account details, PIN and any device you store your Account information on. 

Account and fraud alerts

If we spot anything unusual on your Account, we will contact you by text, email or phone call straight away and help you get back on track. 



Learn more