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I have a cancelled charge that is still showing.

For any recurring charge‚ like a subscription‚ a company will have terms and conditions to automatically commence payments if you do not cancel within a specified time limit – in the first instance‚ you should check with the company what these are.

If you have cancelled a subscription within a company’s terms and conditions‚ prior to the charge date‚ after the minimum subscription period and you have proof of the cancellation‚ we can help.

Just call your dedicated Statement Queries team. They're available to help between 8am and 5pm weekdays on 0800 917 8047 or +44 (0)1273 696933.

Should you need assistance outside of the above hours, just leave a contact number. The Statement Queries team will call you back at the first opportunity.