American Express UK – Statement Queries

Start of menu

My Account
You are under MyAccount Primary Tab
Card AccountExpand / Collapse
Business AccountsExpand / Collapse
Other AccountsExpand / Collapse
- International Money Transfers for Card Members
Cards
You are under New Cards Primary Tab
Personal CardsExpand / Collapse
Small Business CardsExpand / Collapse
Corporate CardsExpand / Collapse
Gift CardsExpand / Collapse
- View Gift Cards
Travel
You are under Travel Primary Tab
Online TravelExpand / Collapse
Travel ResourcesExpand / Collapse
Business TravelExpand / Collapse
Travel MoneyExpand / Collapse
Insurance
You are under Insurance Primary Tab
All InsuranceExpand / Collapse
- Insurance Homepage
Insure my travelsExpand / Collapse
Insure my pet and possessionsExpand / Collapse
- Pet Insurance
- Gadget Insurance
Insure meExpand / Collapse
Rewards
You are under Rewards Primary Tab
Membership RewardsExpand / Collapse
Other Reward ProgrammesExpand / Collapse
OffersExpand / Collapse
- Cardmember offers
- Refer friends. Get rewarded.
InvitesExpand / Collapse
- Entertainment
Business
You are under Business Primary Tab.
MerchantsExpand / Collapse
CorporationsExpand / Collapse
Small Business CardsExpand / Collapse
Global NetworkExpandir / Colapsar

Logout

Account Home

Open to see more links

Unexpected charge

Unexpected amount

Multiple charges

Cancelled charges

Woman sunbathing on beach in a deck chair

I was expecting a refund but nothing has appeared on my statement.

If you’re expecting a refund and it hasn’t shown up on your statement‚ this is where you can find out exactly how we can help you. Below are the four stages of this process:

Firstly‚ you need to confirm your query by going through our checklist of common reasons for missing refunds – often, your query can be resolved right here.

More

Couldn’t find your answer? This is where we come in.

You’ve reported your query‚ we’ve taken over – this is what happens next.

Here‚ we explain what the possible outcomes of your query will be.

Print this page