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Call us – we’ll take care of the rest.

Stage 1 - YOU CONFIRM Stage 2 - YOU CONTACT US
Stage 3 - WE CLARIFY  
Stage 4 - WE CONCLUDE
 
If none of the possibilities in Stage 1 applied to your query‚ you should contact us as soon as possible.
 
Just call your dedicated Statement Queries team. They're available to help between 8am and 5pm weekdays on 0800 917 8047 or +44 (0)1273 696933.

Should you need assistance outside of the above hours, just leave a contact number. The Statement Queries team will call you back at the first opportunity.
 
We will then take over the investigation for you‚ which means:
 
 
As soon as your query has been validated‚ we will credit the queried charge back to your account for the duration of your enquiry.
 
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We will contact the company in question on your behalf to enquire into the whereabouts of your refund.
We will keep you updated of our progress‚ but you can contact us at any time if you have concerns (please note that‚ whilst most queries are dealt with in a matter of days‚ they can‚ in some cases‚ take several weeks and occasionally longer – we will‚ of course‚ keep you informed the whole way through).
 
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