From this point on, we will be dealing with your query - all we need from you is a valid credit note. We'll then contact the company in question and find out why the refund hasn't been credited back onto your card. The company in question will then either:
Acknowledge the error and refund your money – we will contact you straight away confirming this.
Provide us with information on the reason for the delay – in this case we may provide a credit on their behalf.