How does a temporary credit work?
Sometimes you will receive a temporary credit while a query is being investigated. This means the queried amount will not be charged from your account. However‚ please note that unfortunately we are unable to credit amounts already collected by direct debit‚ or alter the amount collected for those where the direct debit is due to collect imminently.
Depending on the result‚ the temporary credit will be:
- Made permanent
- Removed when the company credit appears on your account
- Removed‚ if it turns out that the charge was valid (we will call to inform you of this beforehand).
These adjustments will be actioned differently depending on whether you have a Charge Card or a Credit Card:
- For Charge Cards‚ you will receive a temporary credit on your statement for the same amount as the queried charge. This effectively cancels out the queried charge.
- For Credit Cards‚ we will suspend the queried charge‚ which means you will not accumulate any interest on it.
Note – In both of the above‚ the outcome for you is the same: the queried charge will have already been subtracted from the "Total to Pay" on your statement. Back to top