Why haven’t I received my refund?

Stage 1 - YOU CONFIRM Stage 2 - YOU CONTACT US
Stage 3 - WE CLARIFY  
Stage 4 - WE CONCLUDE
 
Here are some of the most common possibilities for why a refund you’re expecting hasn’t appeared on your statement.
 
RETURNS
 
Because companies can take up to 30 days to credit a refund‚ we cannot begin our investigation until this time has expired. If the 30 days has expired‚ what we need from you is a proof of return like a postal returns slip or delivery note.
 
 
Because companies can take up to 30 days to credit a refund‚ we cannot begin our investigation until this time has expired. If the 30 days has expired‚ what we need from you is a valid credit note from the company.
 
 
HOTEL CANCELLATIONS
 
If so‚ did you cancel within the hotel’s terms and conditions – most require 24 to 48 hours notice or you may be liable for one full night’s stay.
 
 

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