Next steps

Stage 1 - YOU CONFIRM Stage 2 - YOU CONTACT US
Stage 3 - WE CLARIFY  
Stage 4 - WE CONCLUDE
 
From this point on, we will be dealing with your query - all we need from you is a valid credit note. We'll then contact the company in question and find out why the refund hasn't been credited back onto your card. The company in question will then either:
 
Acknowledge the error and refund your money – we will contact you straight away confirming this.
 
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Provide us with information on the reason for the delay – in this case we may provide a credit on their behalf.
 

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