Where has this charge come from?

Stage 1 - YOU CONFIRM Stage 2 - YOU CONTACT US
Stage 3 - WE CLARIFY  
Stage 4 - WE CONCLUDE
 
Unfamiliar transactions on your statement happen for a number of reasons. Here are some of the most common possibilities – look through and if none of them seem to be the reason for yours‚ we’ll look into it for you.
 
HOTEL CHARGES
 
Perhaps your Personal Assistant or Travel Coordinator may have made the reservation and your plans subsequently changed.
 
 
Often‚ hotel bookings are billed under the name of the hotel chain rather than the individual hotel
 
 
If hotel reservations are not cancelled‚ or if they’re cancelled outside the hotel’s terms and conditions (which are generally 24 to 48 hours prior to your stay)‚ you will generally be charged for one full night.
 
 
INTERNET CHARGES
 
If not‚ please call us on 0127 369 6933 as soon as possible.
 
 
Many companies use other‚ separate companies to collect payments made online. Below are links to some of the most more standard collections services:
 
 
Many service providers’ terms and conditions allow them automatically to collect subscription charges if you don’t cancel within the specified time limit.
 
 
If so‚ the charge could be your anti–virus software provider. For example‚ Norton Antivirus Software uses the services of Digital River‚ SYMANTEC Ltd. and other collections agencies to process payments.
 
 
CAR HIRE CHARGES
 
Some companies will charge a holding deposit to your card. If you then cancel the reservation‚ this deposit may be forfeited.
 
 
Charges will be applied to the guarantor’s card unless alternate payment is specifically requested.
 
 
Usually‚ vouchers only cover the cost of the car hire itself - not insurance‚ petrol or any other service charges that may apply. In this instance‚ these costs may have been charged to your card.
 
 
Has none of this information helped? Then you should get in touch with us – click the next button for details how.
 
 

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