I have a transaction on my statement that I don't recognise.

When you have no idea where it came from‚ a charge on your statement can be irritating and sometimes quite worrying. However‚ it doesn’t mean there’s been fraudulent activity on your account – more often than not‚ it’s something much more straightforward‚ and this is how we’ll help you resolve it:
 
Stage 1 - YOU CONFIRM  
Firstly‚ you need to confirm your query by going through our checklist of common reasons for unexpected charges – often‚ your query can be resolved right here.
 
Stage 2 - YOU CONTACT US  
Couldn’t find your answer? This is where we come in.
 
Stage 3 - WE CLARIFY  
You’ve reported your query‚ we’ve taken over – this is what happens next.
 
Stage 4 - WE CONCLUDE  
Here‚ we explain what the possible outcomes of your query will be.
 

View About the Company, Web Site Rules and Regulations, Trademarks and Privacy Statement.
Copyright © 1998-2007 American Express Company. All Rights Reserved. Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.