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Next steps

Stage 1 - YOU CONFIRM Stage 2 - YOU CONTACT US
Stage 3 - WE CLARIFY  
Stage 4 - WE CONCLUDE
 
From this point on‚ we will be dealing with your query. Firstly‚ we’ll get in touch with the company that actioned the charge and find out why. The company in question will then either:
 
 
Acknowledge the error and refund your money – we will contact you back straight away to inform you of this.
 
Provide us with proof and information of the transaction that is being queried – in this case we will come back to you to see if you recognise it
 
Please note – In order to be fair to the company that actioned the charge‚ we are obliged to give them 45 days to respond to a query. This is a contractual obligation for the company and if they do not respond to us within this time‚ we will refund your money on their behalf.
 
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