American Express UK – Statement Queries

Start of menu

My Account
You are under MyAccount Primary Tab
Card AccountExpand / Collapse
Business AccountsExpand / Collapse
Other AccountsExpand / Collapse
- International Money Transfers for Card Members
Cards
You are under New Cards Primary Tab
Personal CardsExpand / Collapse
Small Business CardsExpand / Collapse
Corporate CardsExpand / Collapse
Gift CardsExpand / Collapse
- View Gift Cards
Travel
You are under Travel Primary Tab
Online TravelExpand / Collapse
Travel ResourcesExpand / Collapse
Business TravelExpand / Collapse
Travel MoneyExpand / Collapse
Insurance
You are under Insurance Primary Tab
All InsuranceExpand / Collapse
- Insurance Homepage
Insure my travelsExpand / Collapse
Insure my pet and possessionsExpand / Collapse
- Pet Insurance
- Gadget Insurance
Insure meExpand / Collapse
Rewards
You are under Rewards Primary Tab
Membership RewardsExpand / Collapse
Other Reward ProgrammesExpand / Collapse
OffersExpand / Collapse
- Cardmember offers
- Refer friends. Get rewarded.
InvitesExpand / Collapse
- Entertainment
Business
You are under Business Primary Tab.
MerchantsExpand / Collapse
CorporationsExpand / Collapse
Small Business CardsExpand / Collapse
Global NetworkExpandir / Colapsar

Logout

Account Home

Open to see more links

Statement
Queries

Unexpected
Charge

Unexpected
Amount

Multiple
Charges

Cancelled
Charges

Frequently Asked
Questions

Resolution

Stage 1 - YOU CONFIRM

Stage 2 - YOU CONTACT US

Stage 3 - WE CLARIFY

Stage 4 - WE CONCLUDE

We will do everything we can to find an answer to your query as quickly as possible. When we do, we will contact you immediately with one of the following outcomes:

OUTCOME ONE

The company that actioned the charge has accepted the error and credited back the charge meaning that the temporary credit we placed on your account is now permanent

OUTCOME TWO

We have sent you information on the charge from the company and you have recognised it as one you made. In this instance‚ the temporary credit will be removed from your account and you will need to make payment on your next statement. We will write to you to confirm this.

Print this page