American Express UK – Statement Queries

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Statement
Queries

Unexpected
Charge

Unexpected
Amount

Multiple
Charges

Cancelled
Charges

Frequently Asked
Questions

Resolution

Stage 1 - YOU CONFIRM

Stage 2 - YOU CONTACT US

Stage 3 - WE CLARIFY

Stage 4 - WE CONCLUDE

We will do everything we can to find an answer to your query as quickly as possible. When we do, we will contact you immediately with one of the following outcomes:

OUTCOME ONE

The company that actioned the charge has accepted the error and credited back the charge meaning that the temporary credit we placed on your account is now permanent

OUTCOME TWO

We have sent you information on the charge from the company and you have recognised it as one you made. In this instance‚ the temporary credit will be removed from your account and you will need to make payment on your next statement. We will write to you to confirm this.

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