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Vulnerable Customers

We recognise that there are circumstances that may affect the way you manage your account, and at American Express we want to be able to provide the necessary support to be able to assist you in a timely and professional manner.

Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps including important contact details.

Mental Health and Medical Conditions

Not yet a customer:
If you have a mental or physical health condition which affects your ability to complete our online application please contact us using the details below and a member of our team will be able to assist you between 8am and 8pm, Monday to Friday:

Telephone us:
Tel: 0800 032 7404 (Option 2)

Existing customers
If you have been diagnosed with mental health or another medical condition which affects your ability to manage your account, then please contact us using the details below and a member of our team will be able to assist you. This includes requests for Braille, large print and customers who are hard of hearing.

Write to us:

American Express Services Europe Limited
Financial Difficulties
Upper Ground Floor
1 John Street
East Sussex, BN88 1NH

Telephone us:

Our team of specialists are available between 8am and 6pm, Monday to Friday.
Tel: 01273 576458
Free phone: 0800 876 6019
Fax: 01273 341703

Useful Links

Money Advice Service
For free, unbiased and easy-to-access money tools, information and advice,

Debt Action - Advice NI
If you live in Northern Ireland, visit or phone 0800 917 4607

Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to

National Debtline
If you live in England, Wales or Scotland, visit or phone 0808 808 4000

StepChange Debt Charity
For debt advice throughout the UK , visit or phone 0800 138 1111

Advice UK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit or phone 0300 777 0107

Christians Against Poverty (CAP)
For free debt advice in your home, check post code coverage at then call 0800 328 0006

Civil Legal Advice
You may get legal aid if your home is at risk. Check at or phone 0345 345 4345

Financial Ombudsman Service
If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help Visit or phone 0300 123 9123 or 0800 023 4567