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The Amex Skill for Amazon Alexa - FAQs

1. About the Amex Skill

  
What is Alexa?

Alexa is a cloud-based voice service that can help you with tasks, entertainment, general information and more. To learn more about Alexa and Alexa-enabled devices, visit Alexa Help

  
What is the Amex skill for Alexa?

The Amex skill is a voice-driven capability that enables you to access certain information about your eligible U.S. Cards linked to your American Express® online account on devices that connect to the Alexa Voice Service, like the Amazon Echo, Amazon Echo Show, Amazon Tap and Amazon Fire TV. Once you’ve enabled the Amex skill, you can ask Alexa to check your balance, make a payment, get available Amex Offers, review your recent charges, check when your payment is due, check your available credit, check your Membership Rewards® balance and more, simply by using your voice. 

  
Who can use the Amex skill for Alexa and which American Express® Cards are eligible?

The Amex skill is available for American Express Card Members who have a valid User ID and Password that provide American Express online account access for one or more eligible American Express Card(s). Eligible American Express Cards are U.S. Consumer or Small Business credit or charge cards that are not cancelled and are issued by a U.S. banking subsidiary of American Express. Prepaid products, Corporate Cards and American Express-branded cards or account numbers issued by other financial institutions are not eligible. 

  
On what devices is the Amex skill for Alexa available?

For details and to view the list of Alexa-enabled devices, visit Alexa Help.

2. Getting Started

  
How do I enable the Amex skill in the Alexa App?

To get started with the Amex skill, follow these easy steps:

1. Open the Alexa App and search for “Amex” under “Skills” in the menu. 

2. Select the Amex skill and select “ENABLE.”

3. Log in to your American Express online account with your User ID and Password.

4. Create a 4-digit PIN.

5. Review the “Terms of Use” and then select “I Agree, Link My Account.”

Please know that you can only link one American Express online account to the Amex skill per Amazon.com account.

  
I'm having trouble enabling the Amex skill for Alexa. What should I do?

If you are having difficulty enabling the Amex skill, please make sure you are using the correct American Express User ID and Password to link your American Express online account. If you continue to have difficulties, please contact us at americanexpress.com/contactus or call the number on the back of your eligible Card and a Customer Care Professional will assist you.   

  
What information do you collect and how is it used within the Amex skill?

To see what information we collect and use once you have linked your American Express online account to the Amex skill for Alexa, and how we protect your privacy, please see our Terms of Use.

  
What information is viewable in the Alexa App and on the Amazon Echo Show device? Will Alexa save any of my voice recordings?

Certain information about your recent activity with Alexa will be shown on the “Home” screen of the Alexa App and on the display of the Amazon Echo Show device. Please know that your 4-digit PIN will never be shown. Alexa will also save your voice recordings when you speak to any Alexa-enabled device. You can listen to these voice recordings and manage your dialog history. You can also delete voice recordings by going to the “Settings” menu in the Alexa App. Please know that your PIN will not appear in the dialog history. For more information on how to manage your dialog history, visit Alexa Help. For more information about privacy, please see “Privacy” in our Terms of Use.

  
How many eligible Cards can I add to the Amex skill?

Once you have enabled the Amex skill, you can manage all of the eligible Cards linked to your American Express online account. If you have multiple eligible Cards linked to your American Express online account, you will be prompted to select a Card at the beginning of each session.  If you wish to switch to a different Card during the session, say “Change Card.” 

  
What is my 4-digit PIN and how can I change it?

Your 4-digit PIN is the 4-digit passcode that you create when you link your American Express online account to the Amex skill. You will be prompted to provide your PIN each time you open the skill or after 5 minutes of inactivity. If you have forgotten your PIN or need to change it, first disable your Amex skill by opening the Alexa App, searching for “Amex” under “Skills” in the menu, and selecting “DISABLE SKILL.” Then enable the skill again and create a new 4-digit PIN when prompted.

3. Using the Amex Skill

  
Once I’ve enabled the Amex skill, how do I use it?

To start using the Amex skill, wake up your Alexa-enabled device by saying “Alexa, open Amex.” Once you open the Amex skill, there are several voice commands you can use to manage eligible Cards in your linked American Express online account:

  • To check your account balance, say “Account balance”
  • To make a payment, say “Make a payment”
  • To get Amex Offers, say “Amex Offers”
  • To review recent charges, say “Recent charges”
  • To hear payment due date, say “Payment due”
  • To check available credit, say “Available credit”
  • To check Membership Rewards balance, say “Membership Rewards”     

To discover all the things you can do with the Amex skill, just say “Alexa, ask Amex for help.”

  
Can I set a default Card for the Amex skill?

If you have multiple eligible Cards linked to your American Express online account, you can set a default Card for future sessions by saying, “Alexa, ask Amex to set my default Card.”  That way, you won’t need to select a Card each time you open the Amex skill - your default Card will be automatically selected. You can always change this Card by saying, “Alexa, ask Amex to set my default Card.”

  
Do I need to update my Card information in the Alexa App if I replace or upgrade my Card?

No, Alexa will automatically update the information associated with your eligible Cards linked to your American Express online account that is linked to Alexa. 

  
Can I use the Amex skill for general customer service support?

No, the Amex skill is not able to respond to all customer service requests, and the skill has limited ability to respond to any free-form audio messages at this time. Please do not send us messages through Alexa unless the message is one of the audio commands that the Amex skill is programmed to recognize. For a list of things you can do through the Amex skill, say “Alexa, ask Amex for help.” For all other customer service inquiries, please contact us at americanexpress.com/contactus or call the number on the back of your eligible Card and a Customer Care Professional will assist you.

  
What is Amex Offers and how can I take advantage of it on Alexa?

Amex Offers is a program that saves you money or earns you points on shopping, dining and more. You can choose offers from brands you love and get discounts in the form of statement credits on your Card account or as extra points added to your Membership Rewards account. You can learn about new offers that you can add to your eligible American Express Card simply by saying, “Alexa, ask Amex for offers.” To learn more about Amex Offers, visit AmexOffers.com.

  
How do I unlink my American Express online account from the Amex skill?

You can unlink your account by disabling the Amex skill. To disable the Amex skill, open the Alexa App on your device, search for “Amex” under “Skills” in the menu, then select “DISABLE SKILL.”

  
I received an email saying I successfully enabled the Amex skill, but I didn't take this action. What should I do?

If you did not link your American Express online account to Alexa, please call us immediately at the number on the back of your Card.

  
What measures can I take to protect my information?

  • You should keep the Alexa-enabled devices, the personal devices you use to connect to the Alexa App, your American Express User ID and Password, your Amazon User ID and Password, your 4-digit PIN and other credentials secure, just as you protect your cash, checks, credit cards, and other personal identification numbers and passwords that you wish to keep private and confidential.
  • We recommend you always use available security and lock features on your personal devices.
  • Do not include sensitive personal information (e.g., your Card numbers, Social Security number, or date of birth) in any conversation via Alexa or in any emails.

  
What should I do if I think my account has been compromised?

If you believe someone has gained unauthorized access to your Amazon account, your Alexa-enabled device or a personal device connected to the Alexa  app, or if your Amazon or American Express User IDs or Passwords or your 4-digit PIN are lost, stolen or compromised in any way, then you should immediately: 

  • disable the Amex skill;
  • change your compromised credentials;
  • notify the party issuing your compromised credentials (in the case of American Express, call the number on the back of your linked Card(s)).

  
I have additional questions about my account. How do I contact American Express?

If you have questions about your American Express Card account, please contact us at americanexpress.com/contactus or call the number on the back of your eligible Card and a Customer Care Professional will assist you.

  
Where can I view the Terms of Use?

To view the American Express Terms of Use for the Amex skill for Amazon Alexa, visit americanexpress.com/alexaterms.